Front Desk-Remote Lodge, Fort McMurray AB

Job summary

The Front Desk Clerk is responsible for ensuring guest satisfaction by managing reservations, addressing guest needs, and resolving concerns. They also oversee daily work assignments for the guest services team and coordinate guest itineraries.

Job details

Job Description ARAMARK Remote Workplace Services are hiring for Front Desk Clerk for a remote lodge near Fort McMurray, AB. The Front Desk Clerk is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, act as a point of reference for guests who need information and resolving or escalating any guest concerns or issues. Responsible for oversight or delegation of responsibilities within the guest services operation. Organization and good time management skills are a must. Comprehensive benefit packages are offered. Transportation is provided out of Edmonton, AB to site. Rotation are 20 days on/10 days off. Please note all candidates considered for hire will be required to successfully pass a pre-employment D&A test and criminal background check. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Job Responsibilities • Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel • Greet and provide customer service to guests while anticipating their needs • Fulfills special requests made by hotel guests and participates in the organization of special events • Arrange events, excursions, transportation etc. upon request from hotel residents • Schedules and assigns daily work assignments the guest services team and oversees completion of tasks • Coordinate guest itineraries, prior to the guest’s arrival, for requests received via phone, fax and e-mail At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications • Previous guest services experience required • Supervisory experience in a related role preferred • Demonstrates excellent customer service skills • Demonstrates interpersonal and communication skills, both verbal and written • Demonstrate organization skills, accuracy, and attention to detail This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). #ACAN200 About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

What you’ll do

The Front Desk Clerk is responsible for ensuring guest satisfaction by managing reservations, addressing guest needs, and resolving concerns. They also oversee daily work assignments for the guest services team and coordinate guest itineraries.

Requirements

Candidates must have previous guest services experience and strong organizational and communication skills. Supervisory experience is preferred, and all applicants must pass a pre-employment drug and alcohol test and a criminal background check.

Benefits

• Comprehensive benefit packages

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Guest Relations · Preferred
• Communication Skills · Preferred
• Supervision · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Guest relations
• Reservation management
• Time management
• Organization
• Supervision
• Communication skills
• Interpersonal skills
• Attention to detail
• Problem solving
• Event coordination
• Itinerary management
• Organizational Skills
• Customer Service
• Communication
• Personal Protective Equipment
• Time Management
• Reservations
• Customer Complaint Resolution
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Management & Leadership
• Administrative
• Unclassified
• Hospitality Operations Supervisor
• Manufacturing Managers
• General and Operations Managers