Associate Operations Manager - Healthcare: Food, Laundry & Housekeeping Services

Job summary

Oversee food services, housekeeping, and laundry operations, including kitchen safety, food preparation, inventory, menus, catered events, and quality improvement. Lead and schedule staff, support payroll and performance management, and engage with residents and families to address concerns and improve service.

Job details

The Associate Operations Manager plays a key leadership role in overseeing food services, housekeeping, and resident laundry operations in a supportive living environment. This role combines operational management with hands-on culinary expertise, ensuring high standards of service delivery, food safety, and resident satisfaction. The successful candidate will lead and support a multidisciplinary team, contribute to quality assurance initiatives, and actively participate in resident engagement and special events. Responsibilities Operational Leadership: Oversee daily operations of food services, housekeeping, and laundry. Organize and delegate preparation and delivery of catered functions and special events. Ensure compliance with client and company policies, including health & safety and audit standards. Participate in business planning, capital equipment recommendations, and quality improvement initiatives. Act as interim manager during absences of the Support Services Manager. Culinary Oversight Supervise kitchen operations and ensure adherence to food safety protocols. Assist in food preparation using various cooking methods (baking, roasting, steaming, etc.). Maintain production records, update forecasting schedules, and ensure accurate menu postings. Collaborate with the Dietitian to manage resident dietary needs and menu development. Conduct weekly food service rounding with residents and ensure feedback is actioned. Manage inventory, ordering, and vendor relations for food and kitchen supplies. Team Management & HR Functions Recruit, train, coach, and schedule staff across all service areas. Conduct safety observations and implement corrective actions as needed. Lead regular staff meetings and contribute to employee performance management. Maintain scheduling systems (e.g., Kronos) and payroll input (E4W). Resident & Client Engagement Attend Resident Association and Family Information sessions. Investigate and resolve resident, family, and employee concerns. Support recreation catering and contribute to social club activities and open house planning. Qualifications Education & Certifications: Minimum 2-year College Diploma in Management, Hotel/Restaurant, Dietetics, or related field. Advanced Food Safety Certification (preferred). First Aid Certification (an asset). Cooking certification (an asset). Experience Minimum 2?3 years of supervisory or management experience in a healthcare or supportive living environment. Hands-on culinary experience in food preparation and kitchen operations. Skills & Competencies Strong verbal and written communication skills. Proficient in Microsoft Word, Outlook, and Excel. Ability to work independently in a fast-paced environment. Physically capable of light lifting and frequent walking. Flexible and adaptable to changing schedules and operational needs. Friendly, service-oriented attitude toward residents, clients, and co-workers. What We Offer You Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being. Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more because your health matters. Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched by Aramark helping you grow your retirement savings faster. Well-Being Support: Access Aramark's Employee Assistance Program for confidential resources and support for you and your family whenever you need it. Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another. Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies. Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations. Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all. At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world. You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

What you’ll do

Oversee food services, housekeeping, and laundry operations, including kitchen safety, food preparation, inventory, menus, catered events, and quality improvement. Lead and schedule staff, support payroll and performance management, and engage with residents and families to address concerns and improve service.

Requirements

Requires a minimum two-year college diploma in management, hotel/restaurant, dietetics, or a related field, with two to three years of supervisory or management experience in healthcare or supportive living. Hands-on culinary and kitchen operations experience is required; advanced food safety certification is preferred, while first aid and cooking certifications are assets.

Benefits

• Paid Vacation
• Personal and Flex Days
• Health Benefits
• Dental Coverage
• Prescription Coverage
• Vision Coverage
• Massage Therapy Coverage
• Self-Directed Pension Plan with Employer Matching
• Employee Assistance Program
• Employee Resource Groups
• Educational Assistance
• Scholarships for Employees' Children
• Career Development Opportunities

Listed skills

• Quality Improvement · Preferred
• Food safety · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operational Management
• Food Service Operations
• Housekeeping Operations
• Laundry Operations
• Culinary Skills
• Food Safety
• Staff Recruitment and Training
• Staff Scheduling
• Coaching and Performance Management
• Inventory Management
• Vendor Relations
• Quality Improvement
• Resident Engagement
• Conflict Resolution
• Microsoft Word, Outlook, and Excel
• Kronos and E4W

Job areas

• Management & Leadership
• Food & Beverage
• Hospitality
• Healthcare
• Human Resources

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