Front Desk Supervisor

Job summary

Lead and schedule the guest services team, train staff, and oversee daily front desk operations. Support guests by managing reservations and transactions, resolving escalated issues and disputed charges, coordinating with other departments, and maintaining service standards.

Job details

Job Description We are looking for a full-time front desk supervisor at the Donald Gordon Hotel and Confernce Center with Aramark Canada Ltd. The Front desk supervisor actively engages in daily front desk and building operations, providing leadership that supports business objectives, the guest services team, and meaningful interactions with guests to enhance their overall experience. The supervisor leads the front desk team, handles escalated guest issues, coordinates interdepartmental work, and maintains high service standards in the hotel. Job Responsibilities Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks Trains and guides guest service staff on job duties, customer service, systems, and procedures Greet and provide customer service to guests while anticipating their needs Responsible for performing service recovery to patients/customers who have received unsatisfactory service. Book reservations and coordinate registration Operate a register and/or software system to complete cash and credit card transactions Answers phone calls and emails and deliver messages as needed. Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc. Reconciles disputed guest charges. Participates in Quality Assurance Programs and reviews to address areas in need of improvement. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Supervisory experience in a related role preferred Previous guest services experience required. Proficient in Microsoft Office Demonstrates excellent customer service skills Demonstrates interpersonal and communication skills, both verbal and written Demonstrate organization skills, accuracy, and attention to detail Availability to work irregular hours, including nights, weekends, and holidays. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education Minimum 1-2 Years Experience High School Diploma About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

What you’ll do

Lead and schedule the guest services team, train staff, and oversee daily front desk operations. Support guests by managing reservations and transactions, resolving escalated issues and disputed charges, coordinating with other departments, and maintaining service standards.

Requirements

Previous guest services experience is required, while supervisory experience in a related role is preferred; the posting specifies a minimum of 1–2 years of experience and a high school diploma. Candidates should be proficient in Microsoft Office, demonstrate strong customer service, communication, organization, accuracy, and attention to detail, and be available for irregular hours, including nights, weekends, and holidays.

Listed skills

• Customer service · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred
• Cash handling · Preferred
• Microsoft Office · Preferred
• written communication · Preferred
• Organization · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Services
• Customer Service
• Team Leadership
• Staff Scheduling
• Staff Training
• Conflict Resolution
• Service Recovery
• Reservation Booking
• Guest Registration
• Cash Handling
• Credit Card Transactions
• Microsoft Office
• Written Communication
• Verbal Communication
• Organization
• Attention to Detail

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support

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