Cemetery Branch Administrator

Job summary

Provide outstanding customer service to families and manage general office administration. This includes processing cemetery contracts, preparing service paperwork, and handling customer inquiries.

Job details

How often do you have the opportunity to learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and rewarding work. At Arbor Memorial, our team does this every day. Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability. About This Role Hatley Memorial Gardens located in Victoria, BC is currently recruiting a Full-time Branch Administrator. We are looking to fill this position with a qualified, action-oriented and self-motivated individual who is capable of prioritizing and handling multiple demands simultaneously. This position is based on a 35-hour work week, and may change as required for the needs of the business, including working of overtime and weekends when required. Job Type: Full-time Permeant Vacancy Status: This is current vacancy and we are actively recruiting for this role. Key Qualifications And Demonstrated Abilities A minimum of a college diploma or equivalent. At least two (2) years of previous working experience in office administration. Strong computer skills in MS Office including Word and Excel. Excellent Customer Service skills. Reliable and independent individual who has the proven ability to work under pressure and meet deadlines in a timely and in an effective manner. Demonstrates strong customer service skills with the ability to communicate will all levels of the organization. Organized and able to manage multiple tasks simultaneously. Detailed-oriented and have strong administrative and data entry tasks. Responsibilities Providing outstanding customer service to the families we serve. Delegating customer inquiries. Answering the telephone and greeting customers. Performing general office administration functions including processing of cemetery contracts, amendments to contracts, transfers, process certificates, prepare cremation and interment services paperwork, data entry and various other tasks. Please submit your resume and cover letter no later than Friday September 25, 2026. About Us At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates. Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial. To learn more about our benefits, please visit Total Rewards (arbormemorial.ca) Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members. We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply. If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially. Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position .

What you’ll do

Provide outstanding customer service to families and manage general office administration. This includes processing cemetery contracts, preparing service paperwork, and handling customer inquiries.

Requirements

Requires a minimum of a college diploma and at least two years of experience in office administration. Candidates must be proficient in MS Office and possess strong organizational and communication skills.

Benefits

• Health and wellness resources • Pension plan • Competitive compensation package

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Office Administration · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Office Administration
• Customer Service
• Microsoft Word
• Microsoft Excel
• Data Entry
• Time Management
• Communication
• Organization
• Multitasking
• Attention to Detail

Job areas

• Administrative
• Customer Service & Support