Specialist, Omnichannel - Digital Experience NAM

Job summary

The Specialist will support and optimize the Omnichannel digital experience by identifying opportunities to improve store traffic, conversion, and guest engagement across web and app platforms. They will collaborate with cross-functional teams to implement digital capabilities and ensure seamless integration between online and physical retail experiences.

Job details

The Specialist will support and optimize the Omnichannel digital experience by identifying opportunities to improve store traffic, conversion, and guest engagement across web and app platforms. They will collaborate with cross-functional teams to implement digital capabilities and ensure seamless integration between online and physical retail experiences. Candidates must have post-secondary education in a relevant field such as Business, Ecommerce, or Project Management. Strong experience in digital customer journeys, retail operations, and data-driven decision-making is required.

What you’ll do

The Specialist will support and optimize the Omnichannel digital experience by identifying opportunities to improve store traffic, conversion, and guest engagement across web and app platforms. They will collaborate with cross-functional teams to implement digital capabilities and ensure seamless integration between online and physical retail experiences.

Requirements

Candidates must have post-secondary education in a relevant field such as Business, Ecommerce, or Project Management. Strong experience in digital customer journeys, retail operations, and data-driven decision-making is required.

Benefits

• Extended health coverage
• Dental coverage
• Vision coverage
• Mental health support
• Fertility benefits
• Gender-affirming care
• Employee Assistance Program
• RRSP matching
• Annual Incentive Plan
• Employee Stock Purchase program
• Paid time off
• Wellness time
• No Wasted Day program
• Parental leave top-up
• Professional development
• Employee discounts
• Pro Deals

Listed skills

• Problem solving · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Project management · Preferred
• Inventory management · Preferred
• Retail operations · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Omnichannel operations
• Digital experience
• Ecommerce
• Retail operations
• Data analysis
• UX principles
• Project management
• Cross-functional collaboration
• Performance metrics
• Customer journey mapping
• Inventory management
• Click & Collect
• Digital product management
• Strategic planning
• Problem solving
• Communication

Job areas

• Retail
• Data & Analytics
• Marketing
• Customer Service & Support
• Management & Leadership

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