Pensions Servicing Snr Manager

Job summary

Lead the Client Support Team, overseeing daily planning, workload allocation, service levels, and people management while supporting clients, internal stakeholders, and third parties. Design effective workflows and team structures, contribute to new business and retention activity, and support strategic change to improve efficiency, reduce risk, and enhance client experience.

Job details

Job Title/Location: Pensions Servicing Senior Manager, Surrey & WFH Salary: To £79,000 + average bonus c. £11,000 + pension contribution to £10,000 Office/WFH: 3 days office + 2 days WFH Requirements: Very strong people and stakeholder management experience as well as a background in either DB or DC pensions Role Snapshot: Managing a team of 5 that focus on new & existing clients, internal stakeholders & 3rd parties to deliver scalable service & support to the highest quality A chance for a strong corporate pensions team manager to play a key role within a vital part of the business, putting you in a good position to grow within the company. The Company/Team: This Pensions Servicing Senior Manager post sits within a multi-channel dept consisting of 3 functions. Client Support works with client, internal stakeholder and 3rd parties to deliver high quality service & support. Client Enablement focuses on report production whilst Change & Governance facilitates employees, solving their challenges + providing the framework for continuous improvement. The Role: The Pensions Servicing Senior Manager is responsible for the Client Support Team. This involves daily planning, problem solving, task oversight + supporting the implementation of our clients’ wider strategy. This is essentially a player/coach role, seeing you get involved in new business activity. The team takes on support for new business acquisitions and business retention, supporting client & consultant site visits/pitches as well as capacity & pipeline oversight. Main responsibilities will include: Resource allocation and daily management of workloads ensuring that all service levels are adhered to and that clients have a positive experience. All people leadership responsibilities, including goal setting & reviews, performance management and keeping the team appraised of aspects from the wider business. Design and implement a workflow for requests that will provide the necessary controls and supports MI reporting requirements. Formulate the team structure to ensure accurate and efficient delivery of all client / third party / internal Stakeholder requests. Support an Implementation Associate Director in implementing strategic change to deliver risk reduction, efficiency and an enhanced client experience. Skills / Experience Required: The Pensions Servicing Senior Manager post requires very strong people & stakeholder management experience within either DC or DB pensions. Additional Information: Salary for the Pensions Servicing Senior Manager post is to £79,000 with average bonus c.15% (£11,000) + pension contribution from our client to 13% (£10,000). There is an in-depth benefits package inc. free onsite gym/parking + great development opportunities. Please apply below.

What you’ll do

Lead the Client Support Team, overseeing daily planning, workload allocation, service levels, and people management while supporting clients, internal stakeholders, and third parties. Design effective workflows and team structures, contribute to new business and retention activity, and support strategic change to improve efficiency, reduce risk, and enhance client experience.

Requirements

Requires very strong people and stakeholder management experience and a background in either defined benefit or defined contribution pensions. The role also calls for team leadership, workload oversight, and the ability to support client service delivery and strategic change.

Benefits

• Bonus
• Pension Contribution
• Free Onsite Gym
• Free Parking
• Development Opportunities

Listed skills

• Stakeholder Management · Preferred
• Team Leadership · Preferred
• Workflow Design · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• People Management
• Stakeholder Management
• Pensions
• Team Leadership
• Resource Allocation
• Workload Management
• Performance Management
• Workflow Design
• MI Reporting
• Client Support
• Service Delivery
• Problem Solving
• Strategic Change
• Risk Reduction
• Business Retention
• Capacity Planning

Job areas

• Management & Leadership
• Customer Service & Support
• Finance & Accounting

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