Operations Manager

Job summary

The Operations Manager serves as the on-site lead responsible for enforcing standard operating procedures and coordinating across departments like culinary, hospitality, and facilities. They act as the primary decision-maker for daily operations and manage the escalation of serious safety or guest-related incidents.

Job details

About Arctic Kingdom Arctic Kingdom Polar Expeditions is a wilderness lodge and expedition company operating two of Canada's most remote and distinctive properties: Blachford Lake Lodge in the Northwest Territories and Torngat Mountains Base Camp in Labrador. From Northern Lights viewing and wilderness adventure at Blachford to Arctic exploration and cultural immersion at Torngat, Arctic Kingdom delivers world-class, small-group experiences in some of the most remote and pristine landscapes on the planet. Our teams operate off-grid, close to the land, and close to each other — building a culture rooted in adaptability, resourcefulness, and genuine hospitality in places most people will never get to see. About the Role We are seeking an experienced Operations Manager to serve as the on-site operational lead. This role is central to ensuring consistent, high-quality operations across all departments — Culinary, Hospitality, Guest Experience, and Facilities & Site Operations — while the General Manager retains remote oversight of overall business performance. The Operations Manager acts as the day-to-day glue of the lodge: driving SOP compliance, serving as Manager-on-Duty, coordinating across departments, and escalating serious incidents. This is not a role with direct authority over every department's staff — it's a role built on influence, coordination, and operational consistency across peer department leads. Key Responsibilities SOP Compliance & Operational Standards Develop, implement, and enforce standard operating procedures across lodge departments Ensure consistency in operational quality and guest-facing standards, even as staff and seasons change Manager-on-Duty Coordination Serve as the primary on-site decision-maker for day-to-day operational issues outside any single department's scope Make timely, sound judgment calls in a remote environment where outside support isn't always immediately available Cross-Department Coordination Work closely with the Culinary, Hospitality, Guest Experience, and Facilities & Site Operations leads to ensure smooth, aligned daily operations Facilitate communication and problem-solving across departments without direct authority over their staff — influence and coordination are core to this role Serious Incident Escalation Identify, respond to, and escalate serious incidents (safety, medical, guest, or staff-related) promptly and appropriately to the General Manager and/or President Support emergency preparedness and response planning for a remote wilderness setting General Operations Support guest arrival readiness and overall guest experience alongside the Guest Experience Manager Monitor day-to-day lodge functioning, flagging gaps or risks before they become larger issues Contribute to a positive, supportive team culture in a close-knit, remote living and working environment What You Bring Proven experience managing wilderness destination property — or similarly isolated settings strongly preferred Demonstrated ability to build or enforce operational standards across multiple departments Strong judgment and decision-making skills, particularly in situations without immediate outside support Experience coordinating cross-functionally with department leads without direct line authority Comfort and resilience living and working in a remote, off-grid wilderness environment Excellent communication, conflict-resolution, and guest service instincts Prior safety/emergency response experience an asset Why Blachford Lake Lodge Work in one of the most spectacular and remote wilderness settings in Canada Be part of a small, tight-knit team delivering world-class guest experiences Play a central leadership role in shaping how the lodge operates

What you’ll do

The Operations Manager serves as the on-site lead responsible for enforcing standard operating procedures and coordinating across departments like culinary, hospitality, and facilities. They act as the primary decision-maker for daily operations and manage the escalation of serious safety or guest-related incidents.

Requirements

Candidates should have proven experience managing wilderness destination properties or similarly isolated settings. Strong judgment, decision-making skills, and the ability to lead through influence rather than direct authority are essential for this remote role.

Listed skills

• Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations Management
• Standard Operating Procedures
• Cross-functional Coordination
• Decision Making
• Conflict Resolution
• Emergency Response
• Hospitality Management
• Leadership
• Safety Management
• Resourcefulness
• Adaptability
• Guest Experience
• Influencing Skills
• Influencing Without Authority
• Resilience
• Planning
• Customer Service
• Communication
• Emergency Preparedness
• Standard Operating Procedure
• Hospitality
• Problem Solving
• Operations
• Coordinating

Job areas

• Management & Leadership
• Hospitality
• Security & Safety
• Administrative
• Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers