CSR

Job summary

Coordinate with departments, terminals, and customers to resolve barriers to equipment and freight movement, schedule pickup and delivery appointments, and maintain accurate customer portal information. Prepare performance reports, forecasts, and scorecards, complete precise data entry, and respond promptly to customer needs to improve the customer experience.

Job details

Description Join the Armour Team Today! Armour Transportation Systems is an award-winning, world-class transportation and logistics company. We are a Platinum member of Canada's Best Managed Companies and a Top Fleet Employer. Our vision is to be the dominant gateway between Atlantic Canada and the world, realizing profitable growth through leading transportation and logistics solutions, global partnerships, exceptional employees, and strategic acquisitions. Position Overview: We are seeking a proactive and detail-oriented professional to join our team. In this role, you will collaborate with diverse teams, customers, and stakeholders to optimize equipment and freight movement. You will play a pivotal role in driving operational excellence, ensuring accurate reporting, and enhancing the overall customer experience. Location: Dartmouth, NS Schedule: Monday - Friday | 8:00am - 5:00pm Key Responsibilities: Partner with departments, terminals, and customers to address and eliminate barriers in equipment and freight movement. Ensure timely and accurate performance reporting, volume forecasting, and scorecard updates. Schedule and confirm pick-up and delivery appointments. Conduct data entry with precision and attention to detail. Maintain and update customer portals to reflect current and accurate information. Respond proactively to customer needs, inquiries, and concerns with professionalism and urgency. Continuously seek opportunities to enhance the customer experience. Qualifications and Skills: Essential Competencies: Exceptional time management skills with the ability to multitask and meet deadlines in a fast-paced environment. Self-motivated with strong analytical and decision-making abilities. Effective communication and leadership skills, with the ability to inspire and guide teams. Adept at analyzing situations, resolving conflicts, and negotiating win-win outcomes. Knowledge of the transportation industry, including dispatch, dock operations, and equipment utilization, is a strong asset. Technical Proficiencies: Familiarity with the TruckMate System is an advantage. Proficiency in Microsoft Office Suite, with the ability to create detailed reports in Word and Excel. Strong typing and general computer skills. Working Environment: Fast-paced, dynamic work environment High volumes of communication via email and phone.

What you’ll do

Coordinate with departments, terminals, and customers to resolve barriers to equipment and freight movement, schedule pickup and delivery appointments, and maintain accurate customer portal information. Prepare performance reports, forecasts, and scorecards, complete precise data entry, and respond promptly to customer needs to improve the customer experience.

Requirements

The role calls for strong time management, multitasking, analytical, decision-making, communication, and leadership abilities, along with skill in resolving conflicts and negotiating outcomes. Transportation industry knowledge is an asset; familiarity with TruckMate, Microsoft Office, report creation, typing, and general computer use is also valued.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Performance Reporting · Preferred
• Leadership · Preferred
• Microsoft Excel · Preferred
• Decision Making · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Time Management
• Multitasking
• Analytical Skills
• Decision-Making
• Communication
• Leadership
• Conflict Resolution
• Negotiation
• Customer Service
• Data Entry
• Performance Reporting
• Volume Forecasting
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• TruckMate System

Job areas

• Transportation
• Logistics
• Customer Service & Support
• Administrative
• Data & Analytics

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