Inside Sales Representative

Job summary

The Inside Sales Representative manages an account portfolio by providing quotes, technical support, and order maintenance to drive sales growth. They collaborate with internal teams and field representatives to ensure customer satisfaction and expand market share.

Job details

Position: Inside Sales Representative Job Description: What You'll be Doing: Through primarily telephone interaction, this sales professional will support an account portfolio of valued customers to locate and secure the right products or services for their specific needs. Occasionally working with the Field Sales Representative, supplier partners, engineers, and other internal Arrow resources, the Account Specialist is to offer exemplary customer service and product knowledge expertise with an aim to expand market share, and grow our business. Daily activities of the role include, but are not limited to: Quote Bill of Materials (BOM) and ensure that registered pricing is reflected in all quotes. Systematically manage own assigned portfolio by taking proactive and regular actions related to sales and the administration of the account. Understand the Distributor Total Available Market (DTAM); Coordinate with internal corporate resource groups to ensure customer satisfaction. Be a team player by working collaboratively and synergistically with colleagues across Arrow. Demonstrated ability to influence and to interact at multiple levels of an organization. Identifying new sales opportunities by working with buyers and engineers to provide quotes, technical support and data sheets, and by placing purchase orders. Maintain accounts by providing customer service on orders. Other maintenance tasks include: tracking shipments, maintaining orders, managing backlog, expediting orders and trouble-shooting. Strategically manage assigned portfolio through competition analysis, research and profiling and interaction with engineers, ADRs, FSRs, and other Arrow resources within own territory. Providing after-sales service by ensuring the products’ arrival at the customer location in a timely fashion. Manage and sell to assigned accounts in assigned territory. Quote to customer specifications and needs on Arrow's entire line card. This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow. What We're Looking For: Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience Completes work under moderate supervision Likely to act as an informal resource for colleagues with less experience Identifies key issues and patterns from partial/conflicting data Takes a broad perspective to problems and spots new, less obvious solutions Typically requires a 2 year degree and 3–5 years of experience or High school graduate with equivalent related experience. May require specific certifications. Work Arrangement: Hybrid: 3 days in office/2 days work from home What’s In It For You : At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package. Medical, Dental, Vision Insurance Comprehensive benefits: medical, dental, and RRSP matching program Paid Time Off (including sick, holiday, vacation, etc.) Short-Term/Long-Term Disability Insurance Supplemental Life and AD&D Insurance available Professional growth opportunities. Annual Hiring Range/Hourly Rate: $25.96 - $31.73 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: CA-ON-Mississauga (Superior Blvd) Time Type: Full time Job Category: Sales In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

What you’ll do

The Inside Sales Representative manages an account portfolio by providing quotes, technical support, and order maintenance to drive sales growth. They collaborate with internal teams and field representatives to ensure customer satisfaction and expand market share.

Requirements

The role requires 3–5 years of experience and a 2-year degree, or a high school diploma with equivalent experience. Candidates must possess strong organizational skills and the ability to influence stakeholders at multiple levels.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• RRSP matching program
• Paid time off
• Short-term disability insurance
• Long-term disability insurance
• Supplemental life insurance
• AD&D insurance
• Professional growth opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Collaboration · Preferred
• Account Management · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside sales
• Account management
• Customer service
• Quoting
• Bill of materials
• Technical support
• Data analysis
• Relationship management
• Sales forecasting
• Order management
• Problem solving
• Communication
• Market research
• Profiling
• Influencing
• Collaboration
• Bill Of Materials
• Expediting Orders
• Inside Sales
• Product Knowledge
• Influencing Skills
• Time Off Management
• Research
• Customer Service
• Sales
• Market Share

Job areas

• Sales
• Customer Service & Support
• Administrative
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

More jobs from Arrow Electronics