Customer Excellence Coordinator

Job summary

Support sales planning by coordinating sales tools, resources, communications, and go-to-market materials, including the annual Joint Business Planning process. Coordinate cross-functional projects from planning through execution, communicate updates to internal teams, and track progress and deadlines.

Job details

Customer Excellence Coordinator Location: Bolton, ON Employment Type: Contract – 18 Months Schedule: Monday to Friday, 40 hours/week, standard business hours Work Arrangement: Hybrid – 3 days in office and 2 days from home Pay Rate: $22.66/hour Start Date: ASAP Position Overview We are seeking a proactive and organized Customer Excellence Coordinator to support the sales team with planning, coordination, sales tools, communications, and cross-functional projects. This role is ideal for someone who can drive projects forward, manage multiple stakeholders, stay organized, and work effectively in a fast-paced environment. Key Responsibilities Support key sales planning processes and coordinate sales tools, shared sites, and resources. Develop tools, communications, and resources to support go-to-market plans. Support brand priorities and customized solutions for key customers. Coordinate cross-functional projects from planning through execution. Facilitate the annual Joint Business Planning process. Communicate critical updates and sales information to internal teams. Collaborate with Sales, Marketing, Demand, Supply, Finance, and other functions. Track project progress, ensure deadlines are met, and maintain organized information. Lead or contribute to special projects as required. Qualifications 3+ years of experience in the CPG industry in a sales or marketing capacity. University degree, preferably in Business or a related discipline. Experience leading cross-functional projects and processes involving multiple stakeholders. Experience working directly with major Canadian retailers. Strong Excel, PowerPoint, and Microsoft Teams skills. Highly organized, self-motivated, collaborative, and accountable. Ability to manage complexity and work effectively through ambiguity. Strong written and verbal communication skills. Ability to travel as required, including approximately once per year within Canada for 3 nights.

What you’ll do

Support sales planning by coordinating sales tools, resources, communications, and go-to-market materials, including the annual Joint Business Planning process. Coordinate cross-functional projects from planning through execution, communicate updates to internal teams, and track progress and deadlines.

Requirements

Requires 3 or more years of CPG sales or marketing experience, a university degree preferably in Business or a related discipline, and experience leading cross-functional projects and working directly with major Canadian retailers. Candidates should be proficient in Excel, PowerPoint, and Teams, highly organized and collaborative, able to work through ambiguity, and available for occasional travel within Canada.

Listed skills

• Project Coordination · Preferred
• Cross-Functional Collaboration · Preferred
• Stakeholder Management · Preferred
• Organization · Preferred
• written communication · Preferred
• Microsoft Excel · Preferred
• Microsoft Teams · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales Planning
• Project Coordination
• Cross-Functional Collaboration
• Stakeholder Management
• Go-to-Market Planning
• Joint Business Planning
• Sales Communications
• Project Tracking
• Organization
• Written Communication
• Verbal Communication
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Teams
• Retailer Relations
• Managing Ambiguity

Job areas

• Sales
• Marketing
• Management & Leadership
• Retail
• Administrative

More jobs from Arrow Workforce Solutions