Technical Service Engineer

Job summary

Serve as the senior technical escalation point for complex issues involving solar, EV charging, home automation, and energy management systems, guiding technicians and partners through troubleshooting and root cause analysis. Investigate product failures with engineering and quality teams, provide technical support and training, share field insights to improve products and processes, and manage assigned cases through resolution.

Job details

Responsibilities Act as the senior technical escalation point for complex issues across solar, EV charging, home automation, and energy management systems Guide Level 1 and Level 2 technicians, installers, and service partners through troubleshooting and root cause analysis Partner with a global Level 3 expert group, Quality, and Sustaining Engineering to investigate product failures and define next steps Support teams remotely using service and diagnostic tools, with travel to the field for in-depth investigations Develop and deliver technical and installation training for internal teams and regional partners Bring field insights and recurring issues back to product, service, and engineering teams to improve current and future products Contribute to service plans, process improvement, and continuous improvement initiatives Own assigned cases through to resolution with timely follow-up Qualifications Hands-on experience with EV charging, solar, batteries, power electronics, energy management, or a related electrical technology Experience supporting technicians, customers, or internal service teams in a technical environment Strong analytical and troubleshooting skills, including the ability to go beyond standard procedures and isolate root causes Solid understanding of how hardware, software, and connected systems interact Ability to turn incomplete information into a clear technical assessment and action plan Clear communicator with installers, support teams, customers, and engineers Comfortable handling sensitive customer situations and explaining technical realities Self-directed, able to manage competing priorities and learn new products quickly Willingness to travel to field sites as needed Education Requirements Degree in Electrical Engineering, Electrical Engineering Technology, or a related technical field, or equivalent hands-on experience

What you’ll do

Serve as the senior technical escalation point for complex issues involving solar, EV charging, home automation, and energy management systems, guiding technicians and partners through troubleshooting and root cause analysis. Investigate product failures with engineering and quality teams, provide technical support and training, share field insights to improve products and processes, and manage assigned cases through resolution.

Requirements

Requires hands-on experience with EV charging, solar, batteries, power electronics, energy management, or a related electrical technology, along with experience supporting technical teams or customers. Candidates should have strong analytical troubleshooting, communication, and prioritization skills, understand interactions between hardware, software, and connected systems, and hold a relevant degree or equivalent hands-on experience.

Listed skills

• Root Cause Analysis · Preferred
• Power Electronics · Preferred
• case management · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Troubleshooting
• Root Cause Analysis
• EV Charging
• Solar Energy Systems
• Battery Systems
• Power Electronics
• Energy Management
• Home Automation
• Hardware And Software Integration
• Technical Escalation
• Technical Training
• Customer Communication
• Case Management
• Process Improvement
• Field Investigation
• Partner Support

Job areas

• Engineering
• Energy
• Customer Service & Support
• Technology

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