Application Support Specialist / Help Desk Specialist  - (English & French)

Company Description Arthur Grand is an IT services firm specializing in Digital Transformation initiatives for Federal, Commercial, State & local customers. Since 2012, Arthur Grand has been successfully supporting and delivering IT services to our customers in the areas of enterprise modernization and transformation with a core focus on emerging technologies including Cloud Solutions (AWS, Azure), Agile Development, Custom Programming, Full Stack Development, DevOps, DevSecOps, CI/CD, Web Development, Mobile APP Development, Data Visualization, Data Warehousing, Financial/ERP System Implementation and Infrastructure Management. Arthur Grand’s culture of delivery excellence, combined with a commitment to bring the best talent to provide services, has earned our company an unparalleled reputation for delivering transformative results. We are a minority-owned staff augmentation and technology consulting company To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits, and provide continued opportunities for professional growth. Please send your resume for immediate consideration If you are interested in the above opportunity, we warmly invite you to join our team. Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets) Job Description Hiring: Application Support Specialist / Help Desk Specialist – Intermediate - RQ11331 Toronto, ON – 5 Days Onsite Long Term Contract 👥 4 Openings: 2 Non-Bilingual | 2 Bilingual (English/French) ⚠️ Mandatory In-Person Interview We are looking for experienced Application Support / Help Desk Specialists with strong end-user support, IVR, digital/website support, troubleshooting, escalation, and communication skills. Key Skills: Help Desk | Application Support | IVR | End-User Support | Website Support | Troubleshooting | Incident Tracking | Escalation | Customer Service 📩 Interested candidates, please share your updated resume. #Hiring #ApplicationSupport #HelpDesk #ITSupport #TechnicalSupport #TorontoJobs #CanadaJobs #OntarioJobs #BilingualJobs #FrenchJobs #ITJobs #ContractJobs #NowHiring Thanks Richard Tucker Arthur Grand Technologies Inc 8(A) Certified Business | CMMI (L3) | ISO 9001:2015 Certified | ISO/IEC 27001:2022 Certified NMSDC Minority Business Enterprise (MBE) Arthur Grand is an Equal Opportunity Employer (Including disability/Vets) Additional Information All your information will be kept confidential according to EEO guidelines.

Provide end-user support, IVR, and digital/website assistance while managing troubleshooting and incident tracking. Handle escalations and maintain high-quality customer service standards.

Candidates must be experienced in application support and help desk operations with strong communication skills. The role requires a mandatory in-person interview and 5 days of onsite work in Toronto.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Help Desk
• Application Support
• IVR
• End-User Support
• Website Support
• Troubleshooting
• Incident Tracking
• Escalation
• Customer Service
• Communication Skills
• End-User Training And Support
• DevSecOps
• Full Stack Development
• CI/CD
• Emerging Technologies
• Digital Transformation
• Bilingual (French/English)
• Agile Methodology
• Amazon Web Services
• Technical Support
• Microsoft Azure
• Multilingualism
• ISO 9000 Series
• Mobile Application Development
• Capability Maturity Model Integration
• Communication
• Information Technology Consulting
• Data Visualization
• Data Warehousing
• DevOps
• Help Desk Support
• Issue Tracking
• Infrastructure Management
• ISO/IEC 27001
• IT Service Management
• Troubleshooting (Problem Solving)

• Technology
• Customer Service & Support
• Consulting
• Software
• IT Help Desk Support Specialist
• Help Desk Technician / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week