Part-Time Retail Associate | $24/ per hour

Job summary

The Home Expert Associate will welcome customers to the showroom, guide them through furniture selections, and support the online ordering process. They are also responsible for maintaining the showroom's appearance and managing customer inquiries via various communication channels.

Job details

Part-Time Retail Associate | $24/ per hour Department: Retail Employment Type: Permanent - Full Time Location: Vancouver Store Reporting To: Nicole Campbell Compensation: CA$24.00 / hour Description Hi there, we’re Article. 👋 Since 2013, we’ve been redefining the furniture industry one sofa at a time, and in 2024, we opened our first retail showroom in East Vancouver. As a part-time Home Expert Associate, you’ll be the face of Article, helping every customer feel welcomed, supported, and confident in their choices. Availability: Our store is open 7 days a week, 10 am -6 pm PST. As a part-time employee, you must have a minimum availability of three days per week, including mandatory availability on Saturday and Sunday. While you may be scheduled for just one weekend day, there may be instances where both Saturday and Sunday are required. Work schedules will be provided at least two weeks in advance, with specific start times varying within a specified range. We require individuals with flexible availability. The shifts you will be assigned to will typically be between the following hours: 9am - 7pm PST. If you are interested in joining our team, please ensure that you can accommodate these shift timings as part of your availability. Store Location: 848 E Hastings St, Vancouver, BC, V6A 1R6 What You'll Do: As a Home Expert, you have a passion for helping customers create beautiful spaces in their homes. You are up to date on the latest trends and seek out ways to inspire and delight our customers. You have a proven ability to drive sales and deliver on KPI’s. Welcome customers into the showroom and help them feel at home Guide customers through our furniture selection and support online ordering Solve customer questions and issues in person, on the phone, via email or chat Stay informed about our products, tools, and policies to support customer confidence Keep the showroom looking beautiful and organized throughout the day Use internal systems to manage orders, support returns, and navigate logistics Collaborate with teammates and contribute to a respectful, team-first environment Participate in regular coaching and feedback with your Store Manager Flex to support peak periods on weekends and key retail dates Who You Are: Minimum 18 years of age Legally able to work in Canada with no hours-based restrictions (e.g. not eligible for student VISAs) Able to complete a criminal background check You’re passionate about helping people and love solving problems You bring retail experience, ideally in a considered-purchase environment, where customers take time to compare and decide You build strong, genuine relationships that create long-term Article customers You’re resilient, adaptable, and enjoy being part of a collaborative, fast-paced environment Perks & Benefits: Financial, Perks & Paid Time Off Starting Hourly rate: $24 an hour. Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.* 4% RRSP matched contributions through Wealthsimple Product Discount: 45% discount on our entire product range (15% for friends and family). Additional Part-Time Employee Benefits Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually)* and 1 Inclusion & Diversity day. Wellness Days: 6 well-being (sick) days Benefits: Excellent extended health and dental benefits packages $1000 health/lifestyle spending account* for your total physical and mental well-being TELUS Health App Mental Health Assistance/Counseling Virtual medical appointments #INDARTICLE

What you’ll do

The Home Expert Associate will welcome customers to the showroom, guide them through furniture selections, and support the online ordering process. They are also responsible for maintaining the showroom's appearance and managing customer inquiries via various communication channels.

Requirements

Candidates must be at least 18 years old, legally authorized to work in Canada without restrictions, and able to pass a criminal background check. The role requires flexible availability, including mandatory weekend shifts, and previous retail experience is preferred.

Benefits

• Annual cash bonus • 4% RRSP matched contributions • 45% product discount • Paid vacation • Inclusion & diversity day • Wellness days • Extended health benefits • Dental benefits • Health/lifestyle spending account • Mental health assistance • Virtual medical appointments

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Logistics · Preferred
• Team Collaboration · Preferred
• Relationship Building · Preferred
• KPI Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail sales
• Customer service
• Communication
• Problem solving
• Order management
• Logistics
• Relationship building
• Product knowledge
• Team collaboration
• Adaptability
• KPI management
• Time Off Management
• Resilience
• Mental Health
• Sales
• Key Performance Indicators (KPIs)
• Coaching
• Showrooms

Job areas

• Retail
• Customer Service & Support
• Sales
• Retail Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons