Dispensary & Satellite Service Coordinator- Permanent, Full-Time

Job summary

The coordinator manages daily operations of the fertility dispensary and leads the delivery of satellite services. This role ensures safe medication handling, inventory management, and effective collaboration with clinical teams to support patient care.

Job details

POSITION SUMMARY The Dispensary & Satellite Service Coordinator coordinates the day-to-day operations of the fertility dispensary and leads the delivery of PCRM satellite services. This role supports the safe, efficient, and patient-centred delivery of medication services, including medication and supply inventory, ordering, storage and handling, vendor coordination, documentation, quality, and compliance. Working collaboratively with physicians, nursing, administrative, and clinical teams, the Coordinator supports timely medication access, coordinates satellite service requirements, and contributes to the development and continuous improvement of policies, procedures, and standard operating procedures (SOPs). This is a full-time position working 40 hours per week, with a flexible schedule based on operational needs, including participation in a scheduled weekend rotation. EDUCATION & EXPERIENCE * Completion of a recognized Pharmacy Assistant program or equivalent pharmacy-related education. * Minimum two (2) years of relevant experience in a pharmacy, dispensary, or medication-related healthcare environment. * Experience with medication inventory management, ordering, storage, handling, and related dispensary processes. * Proficiency with Microsoft Office and the ability to learn and effectively use PharmaNet, electronic health record systems, and other clinic technologies. * Experience supporting policies, procedures, and SOPs is preferred. * Experience in fertility, specialty pharmacy, or another specialized healthcare environment is an asset. * Experience coordinating healthcare services or patient care processes across multiple locations is an asset. KNOWLEDGE & SKILLS * Strong knowledge of pharmacy and dispensary operations, including medication handling, storage, inventory control, ordering, and documentation. * Strong organizational and coordination skills with the ability to manage multiple priorities in a fast-paced healthcare environment. * Excellent attention to detail with a commitment to patient safety, quality, accuracy, and compliance. * Strong interpersonal and communication skills with a compassionate, patient-centred approach. * Ability to work independently, exercise sound judgment, take initiative, and appropriately escalate concerns. * Strong problem-solving skills and ability to identify opportunities for process and workflow improvement. * Ability to collaborate effectively with physicians, clinical teams, administrative teams, vendors, and other stakeholders. * Ability to support the development and consistent application of policies, procedures, and SOPs. * Ability to maintain confidentiality and exercise discretion when handling sensitive information. * Flexibility to adapt to changing operational needs, including participation in a scheduled weekend rotation. Location: On-Site | 500 4601 Canada Way, Burnaby, BC V5G 4X7 Schedule: Monday to Friday | Available weekends as needed WHY JOIN PACIFIC FERTILITY? At Pacific Fertility, we offer more than a job—we offer a mission-driven career in a supportive, innovative, and inclusive environment. YOUR BENEFITS INCLUDE: * Competitive Wage: Starting at $27.70/hour * Fully Employer-Paid Benefits: Medical, dental, and fertility benefits * Retirement Plan: 4% employer match * Generous Time Off: 4 weeks vacation + 10 personal days * Wellness Perks: Meditation and mental wellness apps * EAP Program: Confidential support when you need it * Team Culture: Collaborative, welcoming, and respectful DIVERSITY, EQUITY & INCLUSION We are an equal opportunity employer that celebrates diversity. Please let us know if you need accommodations at any stage of the hiring process. READY TO MAKE A DIFFERENCE? APPLY TODAY! Join a team making a life-changing impact in fertility care. Submit your application now and grow your future with Pacific Fertility. Thank you for your interest. Only candidates selected for the next step will be contacted.

What you’ll do

The coordinator manages daily operations of the fertility dispensary and leads the delivery of satellite services. This role ensures safe medication handling, inventory management, and effective collaboration with clinical teams to support patient care.

Requirements

Candidates must have a recognized Pharmacy Assistant program completion or equivalent and at least two years of relevant healthcare experience. Proficiency in pharmacy software and strong organizational skills are required to maintain compliance and quality standards.

Benefits

• Medical insurance • Dental insurance • Fertility benefits • Retirement plan • Vacation time • Personal days • Meditation apps • Mental wellness apps • EAP program

Listed skills

• Pharmacy Operations · Preferred
• Problem solving · Preferred
• Quality assurance · Preferred
• Attention to detail · Preferred
• Compliance · Preferred
• Vendor Coordination · Preferred
• Documentation · Preferred
• Microsoft Office · Preferred
• interpersonal communication · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Pharmacy operations
• Medication inventory management
• Supply chain coordination
• Quality assurance
• Compliance
• Patient-centred care
• PharmaNet
• Electronic health records
• Microsoft Office
• Process improvement
• Interpersonal communication
• Problem-solving
• Attention to detail
• Documentation
• Vendor coordination
• Clinical collaboration
• Medication Inventory
• Supply Inventory
• Workflow Management
• Pharmacy Experience
• Compassion
• Management
• Communication
• Confidentiality
• Continuous Improvement Process
• Employee Assistance Programs
• Electronic Medical Record
• Standard Operating Procedure
• Patient Safety
• Healthcare Services
• Innovation
• Inventory Control
• Problem Solving
• Nursing
• Operations
• Proactivity
• Collaboration
• Coordinating
• Detail Oriented

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Satellite Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers