Patient Concierge- Receptionist- Full Time- Temporary 12-Month Contract

WE'RE HIRING! JOIN THE REGIONAL FERTILITY PROGRAM IN CALGARY 1 Full-Time Patient Concierge / Receptionist – Temporary position (12-Month contract) WHO YOU ARE: You're friendly, organized, and calm under pressure. You enjoy creating a welcoming experience and keeping things running smoothly behind the scenes. You thrive in a caring, professional environment, and love being the first smile patients see. WHAT YOU’LL DO: Be the face and voice of our clinic — online, on the phone, and in person! * Greet & check in patients * Update and manage patient records in EMR * Answer phones & triage inquiries * Book appointments & send reminders * Process payments & reconcile daily reports * Prepare charts & assist with billing * Escort patients to ultrasound rooms * Maintain a calm, respectful waiting room WHAT YOU BRING: * Computer savvy + fast typing * Strong phone & email communication * Great time management * Willingness to learn and grow * Cool under pressure & solution-focused * High school diploma (Post-secondary in admin/healthcare = a plus!) * Certification in Medical Office Administration? Even better! WHAT’S IN IT FOR YOU? * Health Benefits + Health Spending Account * 3 weeks vacation * Wellness tools (meditation, sleep, focus apps) * First-class clinic environment * Career growth & development opportunities * Salary rate: $21-$23 CAD hourly * Schedule: Mon-Friday, one weekend per month. ABOUT US At RFP, we support patients with compassion and care throughout their fertility journey. Your role as Receptionist sets the tone for every visit — and helps ensure each person feels seen, heard, and supported. READY TO APPLY? If you're passionate about people, detail-oriented, and eager to join a purpose-driven team, we'd love to meet you! Did We Catch Your Attention? If so, we’d love to hear from you—apply today! Equal Opportunity Employer: The Regional Fertility Program is an equal opportunity employer committed to celebrating diversity and fostering an inclusive environment for all employees and applicants. Please let us know if you require reasonable accommodation during the application or interview process. We also extend our thanks to all candidates who apply. Due to the volume of applications, we may be unable to respond personally to each one, but we truly appreciate your interest. We look forward to connecting with you in this search or future opportunities.

The patient concierge will serve as the primary point of contact for the clinic, managing patient check-ins, appointments, and inquiries. They are also responsible for maintaining patient records, processing payments, and ensuring a welcoming environment for all visitors.

Candidates must possess strong communication skills, computer proficiency, and the ability to remain calm under pressure. A high school diploma is required, while a certification in medical office administration is considered an asset.

• Health benefits • Health spending account • 3 weeks vacation • Wellness tools

• Time managementPreferred
• Customer servicePreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Reception
• Patient scheduling
• EMR management
• Customer service
• Communication
• Time management
• Billing
• Payment processing
• Triage
• Computer literacy
• Typing
• Office Administration
• Composure
• Willingness To Learn
• Compassion
• Medical Ultrasonography
• Request For Proposal
• Time Management
• Setting Appointments
• Calmness Under Pressure
• Solutions Focused
• Detail Oriented

• Healthcare
• Administrative
• Customer Service & Support
• Concierge/Receptionist
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week