Intake Administrator – Elder Housing Program - EUTC - 2026-97

Job summary

Coordinate client intake by processing referrals, reviewing documentation, scheduling appointments, and maintaining accurate, confidential records. Provide information and support to clients, prepare reports, and coordinate with program staff and external partners to ensure timely access and smooth handoffs.

Job details

Competition # 2026-097 Category: Full Time - Term Closing: Open Until Filled POSITION SUMMARY: Under the direction and supervision of the Director of Service Delivery of the Eagle Urban Transition Centre and the Program Coordinator of the Elder Housing Program Unit, the Intake Administrator is responsible for coordinating and managing the administrative processes involved in admitting clients into programs or services. This role ensures that all documentation is completed accurately, referrals are processed efficiently, and clients receive timely, professional support. The Intake Administrator works closely with program staff, external agencies, and clients to maintain smooth, organized intake operations. KEY ACTIVITIES: • Receive and process incoming referrals from agencies, healthcare providers, or community partners. • Review intake forms and documentation for accuracy, completeness, and eligibility. • Schedule intake appointments, assessments, and follow-ups. • Maintain an organized intake workflow to support timely service access. • Prepare intake files, checklists, and related administrative documents. • Maintain confidential records and ensure compliance with organizational, privacy, and legal standards. • Generate daily, weekly, or monthly intake reports as required. • Provide clear information regarding program requirements, intake procedures, and timelines. • Respond to inquiries via phone, email, or in person in a professional, supportive manner. • Coordinate with internal departments to ensure smooth handoff after intake. • Follow established protocols for documentation, confidentiality, and data accuracy. • Other duties as assigned. QUALIFICATIONS: • Experience in administrative work, preferably in healthcare, social services, or community programs. • Strong attention to detail and excellent organizational skills. • Proficiency with computer systems, databases, and Microsoft Office. • Knowledge of trauma-informed care and risk assessment. • Excellent communication, documentation, and organizational abilities. • Ability to work independently in determining work methods or priorities. • Proven ability to work cooperatively and effectively with First Nation stakeholders. • Valid driver’s license and access to a vehicle may be required. • Ability to work flexible hours depending on program needs. Interested applicants are invited to submit their cover letter identifying the position title and quote competition number applying for, qualifications, and resume, along with 3 professional reference listings (include a most recent employer reference) to: Human Resources Assembly of Manitoba Chiefs 14th Floor, 275 Portage Avenue, Winnipeg, Manitoba R3B 2B3 Quote Competition # 2026-097 in your application For best results submit your application to BambooHR https://manitobachiefs.com/about/job-opportunities/ We thank all who apply and advise that only those selected for further consideration will be contacted. No phone calls will be accepted. Preference will be given to First Nations people. If successful, applicants will be asked to provide verification of citizenship documentation issued by a First Nation or government-issued documentation or affirmation from Inuit, Métis, or non-status Indigenous community with which they identify. Incomplete and late applications will not be considered. Please visit our website at www.manitobachiefs.com

What you’ll do

Coordinate client intake by processing referrals, reviewing documentation, scheduling appointments, and maintaining accurate, confidential records. Provide information and support to clients, prepare reports, and coordinate with program staff and external partners to ensure timely access and smooth handoffs.

Requirements

Administrative experience is preferred, particularly in healthcare, social services, or community programs, along with strong organizational, communication, documentation, and computer skills. Applicants should understand trauma-informed care and risk assessment, work independently and cooperatively with First Nations stakeholders, and may need a valid driver’s license, vehicle access, and flexibility to work varied hours.

Listed skills

• Appointment Scheduling · Preferred
• Organization · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Coordination
• Intake Processing
• Referral Management
• Document Review
• Appointment Scheduling
• Recordkeeping
• Confidentiality
• Privacy Compliance
• Report Generation
• Client Communication
• Microsoft Office
• Database Proficiency
• Trauma-Informed Care
• Risk Assessment
• Organization
• First Nations Stakeholder Collaboration
• Trauma Informed Approaches
• Workflow Management
• Organizational Skills
• Valid Driver's License
• Social Work
• Checklists
• Communication
• Operations
• Risk Analysis
• Service Access Point
• Timelines
• Detail Oriented

Job areas

• Administrative
• Social Services
• Customer Service & Support
• Housing Administrator
• Project / Program Administrative Assistant
• Administrative and Executive Secretaries
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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