AssetsoftVerified Job Source

Application Support Engineer - Canada

ON
On-site
Posted May 14, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Application Support Engineer provides end-to-end support for business-critical applications by resolving incidents and performing root cause analysis. They also collaborate with internal teams and vendors while conducting client training and maintaining a comprehensive knowledge base.

Job details

Job Description Position Overview: The Application Support Engineer (ASE) is a hybrid techno-functional role responsible for providing endto-end support for business-critical applications, proactively resolving issues, and documenting solutions to ensure knowledge transfer and efficient onboarding. As a key application help desk and production support team member, the ASE ensures the smooth operation of software systems while working collaboratively with clients, internal teams, and external vendors. Responsibilities: • Incident Management: - Serve as the primary point of contact for client-reported application issues raised through ticketing systems, email, or communication channels (e.g., Teams). • Troubleshooting & Root Cause Analysis: - Analyze, troubleshoot, and resolve application-related issues, including access, performance, and configuration problems. • Technical Expertise: - Query and analyze SQL databases to retrieve data and resolve discrepancies. - Test and debug API integrations for real-time data exchange between software systems (e.g., MRI, IVIVA). - Investigate browser-specific issues and recommend solutions (e.g., clearing cache). • Documentation: - Maintain a well-documented knowledge base with step-by-step guides for common issues. - Log all incidents in a ticketing system, including troubleshooting steps and resolutions, to ensure traceability and consistency. • Collaboration: - Work closely with software vendors to escalate unresolved issues, ensuring timely responses within agreed SLAs. - Partner with internal teams for cross-functional tasks such as testing, training, and process improvement. • Client Training: - Conduct remote and onsite sessions for end users to help them understand system functionalities and best practices. • Continuous Improvement: - Proactively identify recurring issues and implement preventive measures to enhance system stability. • Production Validation & Testing: - Perform post-implementation testing to verify the resolution of reported defects and validate system changes. Requirements Requirements • Technical Skills: - Strong knowledge of SQL for data queries and troubleshooting. - Hands-on experience with REST/SOAP APIs, including testing via tools like Postman. - Familiarity with enterprise applications such as Yardi, MRI Software, Procore, and IVIVA, RapidGlobal. - Experience in cloud integration and debugging applications built on .NET frameworks is a plus. - Knowledge of real estate enterprise software platforms & help desk support processes is considered an asset. - Familiarity with applications such as Yardi, MRI Software, and Procore will be advantageous. • Soft Skills: - Excellent analytical skills to quickly understand and resolve complex issues. - Strong communication skills to engage with technical and non-technical stakeholders effectively. - Ability to manage stress and handle aggressive timelines or challenging clients. • Industry Knowledge: Understanding real estate, property management systems, and accounting processes is preferred. • Tools: Familiarity with ticketing systems, remote desktop applications, and collaboration platforms (e.g., Teams). Education and Experience: • Bachelor’s degree in computer science, IT, or a related field. • 2+ years of experience in application support, technical troubleshooting, or a similar role. • Exposure to real estate management systems and global client interactions is an asset. Work Environment: • Working Hours: 9:00 AM EST to 5:30 PM EST (Canada Time Zone). • Location: In-Office (Markham, Toronto, Canada). Additional Notes: • The ASE must liaise with team leaders and managers, ensuring alignment with client expectations and internal escalation policies. • Exposure to highly micromanaged environments and readiness to adapt to evolving workflows are required. This role suits candidates who are passionate about technology, problem-solving, and delivering exceptional client experiences. We encourage you to apply if you are eager to work in a dynamic, fastpaced environment.

What you’ll do

Requirements

Candidates must have a bachelor's degree in computer science or a related field and at least 2 years of experience in technical troubleshooting or application support. Strong proficiency in SQL, API testing, and familiarity with enterprise software platforms is required.