Customer Service Representative

Job summary

The Customer Service Representative acts as the primary point of contact for strata clients, handling inquiries regarding billing, account balances, and technical issues. They are responsible for providing troubleshooting assistance and resolving customer concerns via phone, email, or in-person interactions.

Job details

We at Associa, one of BC’s largest Property Management companies, are excited to welcome a Customer Service Representative to support our growing and diverse portfolio of strata clients. This position plays a key role in assisting customers with any inquiries or issues they may have whether by phone, email, or in person. It requires a service-oriented mindset and a friendly, personable approach to each interaction. This role is based in our Surrey Branch, ideal for individuals who are passionate about helping others and eager to build a career in customer service. Job Duties and Responsibilities Duties include but are not limited to: Coordinate with customers to resolve any billing inquiries, account verification, balances and other inquires with homeowner accounts. i.e. process for waiving fees/fines, charges to accounts, accounts number and or balance. Also answer basics questions regarding TownSq. Act as the first point of contact for customers seeking help with products or technical issues over the phone, through email or office walk ins. Provide troubleshooting and technical assistance to customers. Assess the customer's needs and translation into solutions. Respond to assigned customer service email boxes within 24-48 hours Other duties as assigned. High School diploma or GED required 2–3 years of customer service or closely related experience Tech-savvy – must be comfortable using Microsoft Office Suite including Teams, GoToMeeting, and Outlook Proactive mindset – able to take initiative when handling calls and responding to emails Friendly and approachable personality Competitive Salary & Comprehensive Benefits Package, including: Paid Personal Days Paid Sick days Paid Vacation Extended Heath and Dental Benefits Plus Certified "Great Place to Work" by employees 7 years in a row! If you have the skills to succeed in this position please send your resume today!

What you’ll do

The Customer Service Representative acts as the primary point of contact for strata clients, handling inquiries regarding billing, account balances, and technical issues. They are responsible for providing troubleshooting assistance and resolving customer concerns via phone, email, or in-person interactions.

Requirements

Candidates must have a high school diploma or GED and 2-3 years of relevant customer service experience. Proficiency in Microsoft Office Suite and a tech-savvy, proactive mindset are required for this role.

Benefits

• Paid Personal Days • Paid Sick Days • Paid Vacation • Extended Health Benefits • Dental Benefits

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Account Management · Preferred
• Teams · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Microsoft Office Suite · Preferred
• Technical Support · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Technical Support
• Troubleshooting
• Microsoft Office Suite
• Teams
• GoToMeeting
• Outlook
• Communication
• Account Management
• Problem Solving
• Billing Inquiries
• Technical Issues
• Property Management
• Microsoft Outlook
• Microsoft Office
• Proactivity
• Technical Assistance
• Troubleshooting (Problem Solving)
• Technical Acumen

Job areas

• Customer Service & Support
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives