Office Support Specialist

Job summary

The Office Support Specialist will handle high-volume outbound calls to vehicle owners and pick-up locations to coordinate intake processes. They are also responsible for accurately entering customer data into company systems and providing administrative support to the team.

Job details

Aston Carter's client is seeking an Office Support Specialist to join their team. This is a fast-paced, customer-focused role supporting vehicle intake and coordination processes through high-volume outbound calls, data entry, and administrative support. Responsibilities Make outbound calls to vehicle owners and pick-up locations to gather vehicle and location information Handle 80-100 calls daily in a high-volume environment Accurately enter customer and vehicle information into company systems Document detailed notes and follow specific client procedures Communicate professionally through phone and email correspondence Support team operations with administrative and customer service tasks Must Have: Minimum 1 year of customer service or call center experience Strong verbal and written communication skills Basic Microsoft Excel skills Proficiency with Microsoft Outlook Strong attention to detail and data entry accuracy Reliable transportation (location is not accessible by public transit) Nice to Have: Automotive industry knowledge Experience with insurance companies or towing services POS payment processing experience Microsoft Teams experience Bilingual language skills What's in It for You? Join a collaborative team environment Great way to start your career gaining hands on office experience coming out of university or college Gain experience with a well-established organization Benefits available while on contract through Aston Carter Stable Monday-Friday schedule with no weekends Schedule: Monday to Friday, 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM Location: In-office Dress Code: Business Casual Job Type & Location This is a Contract position based out of Edmonton, AB. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Workplace Type This is a fully onsite position in Edmonton,AB. À propos d'Aston Carter Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, lacquisition de talents, les achats, la chaine dapprovisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de lindustrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service dun grand nombre dentreprises du classement Fortune 500. Nous sommes fiers davoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated. Aston Carter est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de lâge, de la couleur, de la religion, des origines nationales, du statut dancien combattant, dun handicap, de lorientation sexuelle, de lidentité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi. Si vous souhaitez faire une demande daccommodement raisonnable, tel que la modification ou lajustement du processus de demande demploi ou dentrevue à cause dun handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître dautres options daccommodement. Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels. Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

What you’ll do

The Office Support Specialist will handle high-volume outbound calls to vehicle owners and pick-up locations to coordinate intake processes. They are also responsible for accurately entering customer data into company systems and providing administrative support to the team.

Requirements

Candidates must have at least one year of customer service or call center experience and strong verbal and written communication skills. Proficiency in Microsoft Excel and Outlook, along with reliable transportation, is required for this onsite role.

Benefits

• Contract benefits

Listed skills

• Customer service · Preferred
• Data entry · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• Communication · Preferred
• Attention to detail · Preferred
• Administrative Support · Preferred
• Microsoft Teams · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Call center
• Data entry
• Outbound calling
• Microsoft Excel
• Microsoft Outlook
• Communication
• Attention to detail
• Administrative support
• Professional correspondence
• Automotive industry knowledge
• POS payment processing
• Microsoft Teams
• Outbound Calls
• Administrative Support
• Supply Chain
• Accounting
• Automotive Industry
• Multilingualism
• Call Center Experience
• Customer Service
• Procurement
• Data Entry
• Finance
• Operations
• Payment Processing
• Coordinating
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Logistics
• Transportation
• Office Support Specialist
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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