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Amazon Connect Engineer – Contact Center, AWS, IVR & Java

Toronto, ON
Hybrid
Posted Oct 9, 2026
1 position

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Employment type: Full-time
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Office presence: 4 days per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Design, implement, and support enterprise-scale Amazon Connect contact center infrastructure, including contact flows, routing profiles, queues, IVR, and call routing. Integrate the platform with AWS services and CRM systems, and troubleshoot routing issues, call failures, and performance bottlenecks.

Job details

Job Title: Amazon Connect Engineer Location Toronto, ON Work Mode 4 days hybrid Skill Required • 5+ years of hands-on experience with Amazon Connect. • Strong expertise in Contact Flows, Routing Profiles, Queues, IVR, and Call Routing Design. • Experience integrating Amazon Connect with AWS Lambda, DynamoDB, API Gateway, S3, and CloudWatch. • Knowledge of Amazon Lex for chatbot and voice bot implementations. • Understanding of telephony and voice technologies, including SIP, VoIP, CTI, IVR, and call routing. • Experience designing and supporting enterprise-scale contact center infrastructure. • Ability to troubleshoot routing issues, call failures, and performance bottlenecks. • Experience with CRM integrations such as Salesforce, Zendesk, or similar platforms. • Strong Java development skills; knowledge of Python and JavaScript is desirable. • Exposure to Cisco Contact Center technologies (UCCE, CVP) is preferred. • Knowledge of networking concepts including Routing, Switching, MPLS, SIP, and VoIP.

What you’ll do

Requirements

Requires at least five years of hands-on Amazon Connect experience, strong expertise in contact center routing and IVR, and experience integrating with AWS services and CRM platforms. Strong Java skills are required; knowledge of Python and JavaScript, Amazon Lex, Cisco contact center technologies, and networking concepts is also relevant.