Senior Appian Developer

Job summary

Leads L2/L3 troubleshooting, incident resolution, root cause analysis, and problem management to restore production services within SLAs and prevent recurring issues. Improves application reliability and performance through monitoring, automation, release support, documentation, cross-functional collaboration, and team mentoring.

Job details

Senior Appian Developer Location: Toronto (preferred) or London Work Mode: Hybrid – 2–3 days at client office Experience Required: 6–8 years Skills: Digital – Appian BPM (Business Process Management), Appian Workflow, IDP, and RPA Role Description Ensures stability and reliability of production systems by reviewing fixes, performing root cause analysis, and validating resolutions while providing feedback during incident reviews. Leads troubleshooting and resolution of complex production issues (L2/L3), ensuring timely restoration within SLAs. Proactively monitors applications, identifies anomalies, and implements preventive measures to reduce incidents. Drives problem management by addressing recurring issues through root cause fixes and automation. Enhances system performance and resilience through targeted improvements and tuning. Supports change and release activities to ensure smooth, low-risk deployments. Collaborates with cross-functional teams to resolve issues effectively and maintain service continuity. Maintains runbooks and documentation to improve support efficiency. Drives automation to reduce manual effort and improve response times. Mentors team members on support best practices and ensures compliance with security and governance standards while providing feedback to leadership on system health and risks.

What you’ll do

Leads L2/L3 troubleshooting, incident resolution, root cause analysis, and problem management to restore production services within SLAs and prevent recurring issues. Improves application reliability and performance through monitoring, automation, release support, documentation, cross-functional collaboration, and team mentoring.

Requirements

Requires 6–8 years of experience and skills in Appian BPM, Appian Workflow, IDP, and RPA. The role is hybrid, with Toronto preferred or London as an alternative location.

Listed skills

• Change Management · Preferred
• Incident Management · Preferred
• Root Cause Analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Appian BPM
• Appian Workflow
• Intelligent Document Processing
• Robotic Process Automation
• Root Cause Analysis
• Production Support
• Incident Management
• Problem Management
• Application Monitoring
• Performance Tuning
• Change Management
• Release Management
• Automation
• Runbook Documentation
• Security and Governance

Job areas

• Technology
• Software
• Customer Service & Support
• Consulting
• Management & Leadership

More jobs from Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!