Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!

ServiceDesk Engineer

Montréal, QC
On-site
Posted Oct 28, 2026
1 position

Opens LinkedIn

Employment type: Full-time
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Apply on LinkedIn (LinkedIn sign-in required)

Job summary

Provide end-user computing and desktop support across Windows, macOS, Microsoft 365, and endpoint management technologies. Support virtual desktop environments, business applications, connectivity, printing, and authentication and access management.

Job details

ServiceDesk Engineer Required Skills & Experience Core Desktop Technologies 8+ years of End User Computing (EUC) and Desktop Support experience. Strong expertise supporting: Windows 10/11 macOS Microsoft 365 Endpoint Computing Technologies Virtual Desktop Infrastructure (VDI) Endpoint Management Microsoft Intune Microsoft Endpoint Manager SCCM/MECM Active Directory Entra ID (Azure AD) Group Policy Administration Virtual Desktop Technologies Azure Virtual Desktop (AVD) Citrix Virtual Apps & Desktops VMware Horizon Remote Desktop Services Application Support Microsoft Office 365 Outlook Teams VPN Clients Enterprise Business Applications Browser and Plugin Support Infrastructure Knowledge Wi-Fi Connectivity LAN/WAN Fundamentals DNS and DHCP Basics Printing Services Authentication and Access Management

What you’ll do

Requirements

Requires 8+ years of end-user computing and desktop support experience, with strong expertise in Windows 10/11, macOS, and Microsoft 365. Knowledge of endpoint management, virtual desktop technologies, enterprise applications, networking fundamentals, printing, and access management is also required.