customer support representative - wholesale
<b>Job Description</b><br><span id="spandesc"><div><b>Product Owner ? Customer Experience, VoC, NPS & CSAT</b><br/></div><div><br/></div><div>? Own product backlog and requirements for customer experience, VoC, NPS, CSAT, and customer journey initiatives. <br/></div><div>? Partner with business stakeholders to define customer measurement frameworks and improvement opportunities.<br/></div><div>? Translate customer feedback, analytics, and business needs into prioritized features and user stories.<br/></div><div>? Drive backlog refinement, sprint planning, UAT, and release planning with de…
- On-site
- Toronto, ON
- Posted Aug 12, 2026
- Apply by Aug 20, 2026
- 1 position
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Job summary
<b>Job Description</b><br><span id="spandesc"><div><b>Product Owner ? Customer Experience, VoC, NPS & CSAT</b><br/></div><div><br/></div><div>? Own product backlog and requirements for customer experience, VoC, NPS, CSAT, and customer journey initiatives. <br/></div><div>? Partner with business stakeholders to define customer measurement frameworks and improvement opportunities.<br/></div><div>? Translate customer feedback, analytics, and business needs into prioritized features and user stories.<br/></div><div>? Drive backlog refinement, sprint planning, UAT, and release planning with delivery teams.<br/></div><div>? Monitor customer experience metrics and ensure business outcomes are achieved.<br/></div><div>? Collaborate with CX, Marketing, Operations, Data, and Technology teams to improve customer journeys.<br/></div></span><br/><br><b>Requirements</b><br>Sailpoint
Additional details
- Apply by
- Aug 20, 2026