Marketplace Operations Coordinator

Job summary

Manage daily operations across online marketplaces, focusing on inventory levels, product listings, and pricing accuracy. Coordinate promotional events and customer service operations while analyzing performance metrics to improve profitability and efficiency.

Job details

Established in 1989, ASUS is a multinational company known for the world’s best motherboards and high-quality laptops, smartphones, monitors, graphics cards, routers and other technology solutions. Today, ASUS is designing and building next-generation smart technologies to provide incredible experiences that enhance the lives of people everywhere, and employs a diverse workforce of more than 14,500 employees spread across 62 global offices. ASUS is dedicated to pursuing innovation and the highest level of quality in everything we do. We aspire to become the world’s most admired innovative leading technology enterprise, and our ever-growing portfolio of products and services continues to garner global attention. With its team of 5,000 in-house R&D experts, ASUS is world-renowned for continuously reimagining today’s technologies for tomorrow, garners more than 11 awards every day for quality, innovation and design, and is ranked among Fortune’s World’s Most Admired Companies. Each award is a testament to our relentless quest for perfection as we create technology that enhances the lives of people everywhere. Position Overview ASUS is seeking a detail‑oriented, analytical, and execution‑focused Marketplace Operations Coordinator to support and grow our presence across key online marketplaces. This role is responsible for day‑to‑day marketplace operations, including inventory management, order and customer service coordination, promotional execution, and cross‑functional collaboration. The ideal candidate will ensure operational excellence while supporting revenue growth and a best‑in‑class customer experience across all marketplace platforms. Responsibilities The responsibilities and essential job functions include but are not limited to the following: Manage daily operations across assigned online marketplaces, ensuring product listings, pricing, inventory levels, and content accuracy are maintained at all times Own marketplace inventory management, including forecasting, replenishment planning, stock allocation, and coordination with internal supply chain and logistics teams Monitor order flow, fulfillment performance, returns, and cancellations, proactively identifying and resolving operational issues Oversee marketplace customer service operations by partnering with internal and external teams to ensure timely, accurate, and brand‑aligned responses to customer inquiries and escalations Plan, execute, and manage marketplace promotions, deals, and events in collaboration with marketing, sales, and product management teams Ensure promotional accuracy across pricing, discounts, bundles, and messaging, while meeting marketplace requirements and deadlines Track and analyze marketplace performance metrics, including sales, inventory health, customer feedback, and operational KPIs Generate insights and recommendations to improve operational efficiency, customer satisfaction, and marketplace profitability Serve as the primary operational point of contact for marketplace partners, managing platform updates, policy changes, and issue resolution Collaborate cross‑functionally with marketing, product management, finance, customer service, and sales teams to support business objectives Support process documentation and continuous improvement initiatives to scale marketplace operations effectively Qualifications Required Experience 1–3 years of experience in eCommerce or marketplace operations, preferably within consumer electronics or a fast‑paced retail environment Hands‑on experience managing inventory, orders, and promotions on major online marketplaces Experience working cross‑functionally with supply chain, customer service, and marketing teams Proven ability to manage multiple priorities, deadlines, and stakeholders in a dynamic environment Knowledge and Skills Strong understanding of marketplace operations, including inventory management, fulfillment models, and customer service workflows Analytical mindset with experience using data to identify issues, trends, and optimization opportunities High attention to detail with strong organizational and problem‑solving skills Excellent written and verbal communication skills Ability to adapt quickly to changing marketplace requirements and business needs Proficient in MS Office applications, and eCommerce or operations management tools Collaborative team player with a proactive, results‑oriented attitude Preferred Qualifications Bachelor’s degree in Business Administration, Commerce, Supply Chain, Marketing, or a related discipline Experience working directly with major global marketplaces and their operational tools Familiarity with ERP systems, inventory planning tools, or order management systems Working Conditions: Office Only: Typically works in an office environment Requires sitting, operating a computer keyboard, telephone, and other office equipment for extended periods of time

What you’ll do

Manage daily operations across online marketplaces, focusing on inventory levels, product listings, and pricing accuracy. Coordinate promotional events and customer service operations while analyzing performance metrics to improve profitability and efficiency.

Requirements

Requires 1-3 years of experience in eCommerce or marketplace operations, preferably in consumer electronics. Candidates should possess strong analytical skills and proficiency in MS Office and operations management tools.

Listed skills

• ERP systems · Preferred
• Problem solving · Preferred
• Order Fulfillment · Preferred
• Data analysis · Preferred
• MS-Office · Preferred
• Communication Skills · Preferred
• Project management · Preferred
• Inventory management · Preferred
• Forecasting · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Marketplace Operations
• Inventory Management
• Order Fulfillment
• Promotional Execution
• Data Analysis
• Customer Service Coordination
• Cross-functional Collaboration
• Forecasting
• Replenishment Planning
• KPI Tracking
• MS Office
• ERP Systems
• Problem Solving
• Communication Skills
• Project Management
• eCommerce Management

Job areas

• Marketing
• Logistics
• Retail
• Customer Service & Support
• Manufacturing