User Experience Designer (hybrid job in Mississauga, Ontario)

Job summary

Lead research, ideation, and end-to-end design of accessible digital experiences for business customers, incorporating business requirements, customer needs, research, and technology constraints. Create and communicate UX/CX deliverables, collaborate with stakeholders and visual designers, maintain consistency across products, address usability issues, and manage project deliverables and timelines.

Job details

12 month hybrid contract job in Mississauga, Ontario Responsibilities Lead research, ideation, and design of digital interfaces for business customers Responsible for collaborating with stakeholders to combine multiple sources, including business requirements, customer needs, user research, and technology constraints into the design decisions. Ability to transform tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert. Ability to execute visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers Support the creation of wireframes, usage scenarios, prototypes, usability testing and other UX/CX deliverables Collaborate and work with the visual designers to apply the clients brand visual identity to final work. Clearly communicate design recommendations to stakeholders. Ensure consistency of experience across multiple areas and products. Participate and input from a CX perspective to solve day-to-day usability issues that come up Ensure successful delivery of multiple projects by managing design deliverables and timelines What are the top skills sets and qualifications Minimum 3 years of experience as a customer experience specialist, or a similar customer support role. Bachelor’s degree in Graphic Design, User-Centered Design/Human-Computer Interaction, marketing or the equivalent combination of education, training, and experience Solid capabilities in user-centered design practices with complex requirements Extensive experience in gathering and interpreting customer experience information Solid knowledge of online customer engagement platforms and channels. Strong analytical skills Excellent communication and presentation skills Demonstrated ability to work collaboratively with various team members and stakeholders ACCESSIBILITY We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@fxinnovation.com to make arrangements. If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@fxinnovation.com Ateko Derek Weber derek.weber@ateko.com

What you’ll do

Lead research, ideation, and end-to-end design of accessible digital experiences for business customers, incorporating business requirements, customer needs, research, and technology constraints. Create and communicate UX/CX deliverables, collaborate with stakeholders and visual designers, maintain consistency across products, address usability issues, and manage project deliverables and timelines.

Requirements

Requires at least three years of experience as a customer experience specialist or in a similar customer support role, plus a bachelor’s degree in a relevant field or equivalent education, training, and experience. Candidates should have strong user-centered design capabilities, experience gathering and interpreting customer experience information, knowledge of online engagement platforms and channels, and excellent analytical, communication, presentation, and collaboration skills.

Listed skills

• Visual Design · Preferred
• Wireframing · Preferred
• Communication · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• User-Centered Design
• User Research
• Customer Experience
• Interaction Design
• Visual Design
• Information Design
• Service Design
• Wireframing
• Prototyping
• Usability Testing
• Accessibility
• Stakeholder Collaboration
• Analytical Skills
• Communication
• Presentation Skills
• Project Management

Job areas

• Art & Design
• Technology
• Customer Service & Support
• Creative & Media

More jobs from Ateko, backed by Bell Canada