Inside Sales Representative

Job summary

The Sales Coordinator will support the sales team by managing customer inquiries, processing orders, and preparing estimates and quotations. They are also responsible for coordinating logistics and maintaining accurate sales records within the company's CRM system.

Job details

Armstrong, British Columbia | Full-Time, Permanent | On-Site Salary: $60,000–$67,000 per year Reports to: Regional Sales Manager, BC & Yukon ABOUT AIL Atlantic Industries Limited (AIL) develops innovative engineered infrastructure solutions, including structural plate bridges and tunnels, prefabricated bridges, pipe and drainage systems, abutments and retaining walls, and sound barrier walls. Headquartered in Sackville, New Brunswick, AIL operates technical sales teams, engineering departments, and manufacturing facilities across Canada. At AIL, we value integrity, excellence, innovation, and a “can do” attitude. We look for collaborative, accountable, curious, and committed team members. If this sounds like you, you will enjoy working at AIL. ABOUT THE ROLE We are looking for an Inside Sales Representative who enjoys solving problems and delivering practical solutions for customers. You will combine sales skills with developing technical and product knowledge to support existing accounts, identify new opportunities, prepare estimates and quotations, and help ensure orders are processed accurately and delivered on schedule. WHAT YOU’LL DO CUSTOMER AND SALES SUPPORT * Respond to customer inquiries promptly and professionally, providing product information, practical solutions, and referrals to other teams when appropriate. * Take and process product orders, assist customers with product selections, and help resolve customer concerns. * Develop strong knowledge of AIL products, applications, and differentiating features. * Support the Sales Manager and Technical Sales Team as required. * Share relevant customer feedback and market information with Sales, Marketing, Production, and other departments. PROSPECTING AND LEAD MANAGEMENT * Identify prospective customers and sales opportunities through online bid searches, outbound prospecting, inbound inquiries, and other lead sources. * Follow up on leads with support from the Sales Manager. * Monitor existing accounts for growth, expansion, and emerging opportunities. * Maintain accurate customer, opportunity, and sales activity records in the company’s CRM and related systems. * Contribute to sales strategies and annual revenue goals. ESTIMATING AND TENDER SUPPORT * Review project tender documents, drawings, specifications, and other relevant information. * Prepare, submit, and follow up on budget estimates and quotations for customers, owners, and consultants. * Support direct sales for small public tenders and privately negotiated projects. * Participate in project risk and opportunity evaluations with the Sales Manager. * Assist with negotiations involving agreements, change orders, and contracts. ORDER AND LOGISTICS COORDINATION * Arrange transportation, negotiate freight pricing, and coordinate deliveries with carriers. * Work with manufacturing teams and internal departments to keep customer orders on schedule. * Communicate order and delivery updates to customers and address issues as they arise. * Provide backup support for project coordination activities when required. CONTINUOUS IMPROVEMENT * Identify recurring customer issues and trends. * Recommend process improvements that strengthen customer service and internal sales operations. * Participate in ongoing product, sales, and technical learning. * Perform other related duties as assigned. Occasional travel may be required for site walks and pre-tender meetings. WHAT YOU BRING * Strong written and verbal communication skills in English. * Excellent organizational and time-management skills. * Strong interpersonal skills and a customer-focused approach. * Sound analytical, problem-solving, and decision-making skills. * A motivated, dependable approach and commitment to completing tasks. * The ability to work independently and collaborate effectively with others. * Proficiency with Microsoft Office, including Excel, Word, and Outlook. * A strong understanding of sales and marketing processes. ASSETS * Experience using an enterprise resource planning or customer relationship management system. * Education in civil engineering technology, business management, or a related field. * Previous experience selling civil construction, industrial, or technical products. * Experience preparing estimates, quotations, or tender submissions. Equivalent combinations of education and relevant experience will be considered. WHY JOIN US * Competitive starting salary and a comprehensive health and dental benefits package. * Company pension plan after one year of service. * Internal career opportunities and an educational reimbursement program. * Monthly employee recognition and rewards program. * A diverse, inclusive, and supportive workplace. * A strong company culture committed to providing a positive work environment. * Continuous coaching, learning, and development opportunities. * Support for work-life balance. * Employee referral bonuses. * Safety footwear allowance. * Additional employee benefits and programs. Atlantic Industries Ltd. is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Atlantic Industries Ltd. will make accommodation available to applicants with disabilities upon request during the recruitment process.

What you’ll do

The Sales Coordinator will support the sales team by managing customer inquiries, processing orders, and preparing estimates and quotations. They are also responsible for coordinating logistics and maintaining accurate sales records within the company's CRM system.

Requirements

Candidates should possess strong communication, organizational, and problem-solving skills with proficiency in Microsoft Office. Previous experience in civil construction, technical sales, or estimating is considered an asset.

Benefits

• Health insurance • Dental benefits • Company pension plan • Educational reimbursement program • Employee recognition and rewards program • Employee referral bonuses • Safety footwear allowance

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• Negotiation · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales support
• Customer service
• Estimating
• Tender support
• Logistics coordination
• CRM software
• Microsoft Office
• Problem-solving
• Communication skills
• Time management
• Technical sales
• Order processing
• Prospecting
• Negotiation
• Data analysis
• Inside Sales
• Sales Strategy
• Lead Follow-Up
• Product Knowledge
• Sales Support
• Change Orders
• Sales Prospecting
• Curiosity
• Microsoft Excel
• Customer Relationship Management
• Management
• Decision Making
• Civil Engineering
• Customer Service
• Continuous Improvement Process
• Direct Selling
• English Language
• Enterprise Resource Planning
• Sales
• Selling Techniques
• Marketing
• Innovation
• Interpersonal Communications
• Problem Solving
• Lead Management
• Microsoft Outlook
• Project Coordination
• Project Risk Management
• Quotations
• Regional Sales
• Coaching
• Retaining Wall
• Sales Management
• Sales Operations
• Time Management

Job areas

• Sales
• Construction
• Manufacturing
• Logistics
• Customer Service & Support
• Sales Coordinator
• Clerical Support Workers Not Elsewhere Classified
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel