Technical Services Representative

Job summary

Acts as the primary technical liaison between the company and customers to support product performance and resolve quality issues. Responsibilities include conducting site visits, auditing carton design, and coordinating technical improvements with internal teams.

Job details

“Join us in building Careers and shaping Experiences Beyond the Box” About Us At Atlantic Packaging, every box tells a story and yours begins here. As a proudly Canadian-owned company with over 80 years of excellence in the corrugated packaging industry with operations within North America (Ontario, Quebec and United States), we’re committed to sustainability, customer excellence and community impact. Since 1945, we’ve supported local jobs and built a legacy of trust with our clients and team members. At Atlantic, your ideas matter, your growth is supported and your work makes a real impact. The Opportunity We are looking for a Technical Services Representative who serves as the primary technical liaison between Atlantic and its customers and internal operations. The role is responsible for supporting product performance, consulting on resolving quality and converting issues, strengthening customer relationships through regular visits, and ensuring specifications and process align with manufacturing capabilities. What you'll do * Conduct regular customer visits to review performance, address concerns and strengthen working relationships * Documents all customer visits in a Technical Service Report, with a copy distributed to the Salesperson, Operations, Quality to support issue resolution * Provide on-site technical support during trials, start-ups, and problem resolution activities * Audits customer process, carton quality and carton design * Coordinates design improvements with sales, Design depts and operations * Support customer transitions to automated and replacement equipment through needs assessment, equipment selection advice, trial coordination, and ensuring smooth start‑up with optimized performance * Troubleshoot technical problems related to equipment * Consult on corrective actions with Manufacturing, Quality, Design, and Sales teams * Co-ordinates and follows through on accounts that transition to Atlantic from competitors * Stays current on all industry/product developments by continuous learning * Consult with Sales, Operations, Quality and Design to analyze, determine and report on the optimal method for manufacturing * Work with Steel die supplier on best practices and set standard requirements for Atlantic manufacturing * Act as an ambassador for Atlantic and assist with promoting future sales to existing clients * Provide input into product design where goods or services must be tailored to suit clients' needs * Initiates and takes part in cost savings projects for customers as requested or required * Coach employees on best practices for challenging operational requirements * May supervise the activities of other technical sales specialists * Works on special projects as assigned What You Bring * Experience in the corrugated packaging industry (sheet plant or integrated operations required) * Strong knowledge of corrugating, converting processes, and packaging performance requirements * Excellent problem-solving, communication, and customer-relationship skills * Ability to read technical drawings, specifications, and test data * Proficiency in reporting systems and standard business software What We Offer * Comprehensive health, dental and vision coverage (dependents included) * Teamwork-focused culture with sustainability initiatives and social events * A culture of appreciation through a point-based recognition * Opportunities for advancement and internal movement * Education assistance for continuous skill development * Academic scholarships for employees’ children * Safety equipment and PPE support program Inclusion and Accessibility Atlantic Packaging is committed to fostering an inclusive, accessible and respectful environment for all candidates. If you require accommodation during the hiring process, please contact our Talent Acquisition team—we’re here to support you. We sincerely thank all applicants for their interest in joining Atlantic Packaging. While we appreciate the time and effort invested, only those selected for an interview will be contacted. Please Note: Candidates who are 18 years or older are required to complete a criminal and background check. Details will be provided through the application process. Hiring Range : $85,000 - $95,000 per year. A candidate’s experience and knowledge may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy.

What you’ll do

Acts as the primary technical liaison between the company and customers to support product performance and resolve quality issues. Responsibilities include conducting site visits, auditing carton design, and coordinating technical improvements with internal teams.

Requirements

Requires professional experience in the corrugated packaging industry with strong knowledge of converting processes and packaging performance. Candidates must be proficient in reading technical drawings and possess excellent communication and problem-solving skills.

Benefits

• Health Coverage
• Dental Coverage
• Vision Coverage
• Sustainability Initiatives
• Social Events
• Point-based Recognition
• Opportunities For Advancement
• Education Assistance
• Academic Scholarships For Children
• Safety Equipment And PPE Support

Listed skills

• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Corrugated Packaging
• Technical Troubleshooting
• Customer Relationship Management
• Quality Auditing
• Carton Design
• Process Optimization
• Technical Reporting
• Equipment Selection
• Needs Assessment
• Problem Solving
• Communication
• Reading Technical Drawings

Job areas

• Manufacturing
• Engineering
• Customer Service & Support
• Consulting
• Logistics

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