Account Manager

Job summary

The Account Manager is responsible for selling and promoting professional resume writing services to prospective customers via high-volume incoming calls. They manage the full onboarding process and collaborate with support teams to maximize customer engagement.

Job details

The Opportunity: Resume Target, an industry leader in professional resume writing, is looking to hire an Account Manager (Inside Sales) to their growing sales division. He or she will be responsible for selling, promoting, and advocating the company’s resume writing services to prospective customers. As an Account Manager (Inside Sales), he or she will be handling a high volume of incoming calls with no cold calling required and will report directly to the Director of Operations. Accountabilities: Manage high-volume incoming inquiries and calls Promote and sell professional resume writing services based on the customer’s specific qualifications and needs Work with new customers to manage the full onboarding process and all registrations Maximize customer engagement and experience by collaborating with the support team and follow proper procedures when addressing any customer’s inquiries Monitor and capture all relevant information via CRM to track opportunities and calls Meet daily KPIs and can manage up to 50 calls per day Requirements: University degree is preferred A minimum of 2 years of work experience in an inside sale and or high-volume call center environment Strong listening skills with the ability to build rapport with customers Pass success in a high-volume call center environment Ability to be successful in a dynamic, flexible, and continually changing environment Please Note: Do not contact the company by email or phone. Due to the high volume of applicants, only selected candidates will be contacted. Salary: TBD

What you’ll do

The Account Manager is responsible for selling and promoting professional resume writing services to prospective customers via high-volume incoming calls. They manage the full onboarding process and collaborate with support teams to maximize customer engagement.

Requirements

Candidates should have a minimum of 2 years of experience in inside sales or a high-volume call center environment. A university degree is preferred, along with strong listening skills and the ability to adapt to a dynamic environment.

Listed skills

• Organization · Preferred
• Attention to detail · Preferred
• Teams · Preferred
• Sales · Preferred
• Process · Preferred
• Ability to adapt · Preferred
• Cold Calling · Preferred
• Flexible · Preferred
• Customer · Preferred
• email · Preferred
• Onboarding · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Customer Relationship Management
• Lead Conversion
• Active Listening
• Rapport Building
• Onboarding
• KPI Management
• Call Center Operations

Job areas

• Sales
• Customer Service & Support