Customer Service Representative

Job summary

The representative will interact with customers to address inquiries, resolve complaints, and provide support via various communication channels. They are also responsible for processing orders, maintaining customer records, and assisting with accounts receivable and shipping tasks.

Job details

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. Duties/Responsibilities: * Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or services. * Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met. * Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. * Ensures that appropriate actions are taken to resolve customers’ problems and concerns. * Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. * Performs other related duties as assigned, including occasion backup in Shipping area. * Assists with Accounts Receivable collection. Required Skills/Abilities: * Excellent communication skills including active listening. * Service-oriented and able to resolve customer grievances. * Proficient computer skills (Word, Excel, Outlook) with the ability to learn new software. * Able to multi-task and work in a high paced environment. Education and Experience Requirements: * High school diploma or equivalent. * 2+ years' customer service experience required. Physical Requirements: * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 15 (30-50) pounds at times.

What you’ll do

The representative will interact with customers to address inquiries, resolve complaints, and provide support via various communication channels. They are also responsible for processing orders, maintaining customer records, and assisting with accounts receivable and shipping tasks.

Requirements

Candidates must have a high school diploma or equivalent and at least two years of customer service experience. Proficiency in computer software and strong communication skills are required for this role.

Listed skills

• Customer service · Preferred
• Microsoft Excel · Preferred
• Accounts receivable · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Active listening
• Conflict resolution
• Computer proficiency
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Data entry
• Multi-tasking
• Order processing
• Accounts receivable
• Order Entry
• Lifting Ability
• Accounts Receivable
• Active Listening
• Customer Service
• Computer Literacy
• Multitasking
• Purchasing

Job areas

• Customer Service & Support
• Administrative
• Logistics
• Finance & Accounting
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives