Customer Service Representative

Original job posting

The role involves interacting with customers via phone, email, and chat to provide product support and manage orders. It also includes maintaining customer records and handling the full cycle of sales and returns.

Job details

Duties/Responsibilities: * Interacts with customers via telephone, email, and online chat, to provide support and information on products or services. * Collects and enters orders for new or additional products or services. * Monitors customer orders while working with the purchasing department to ensure meeting customer requirements are met. * Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. * Ensures that appropriate actions are taken to re solve customers’ problems and concerns. * Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. * Full cycle procedure of Sales & Returns. * Performs other related duties as assigned, including occasional backup in administrative requirements. Required Skills/Abilities: * Excellent communication skills including active listening. * Service-oriented and able to resolve customer grievances. * Proficient computer skills (Word, Excel, Outlook) and intermediate knowledge of Microsoft Dynamic 365 Business Central with the ability to learn new software. * Able to multi-task and work in a high-paced environment. * Bilingual in French and English. * Education and Experience Requirements: * High school diploma or equivalent. * 3+ years' customer service experience required. Physical Requirements: * Prolonged periods sitting at a desk and working on a computer.

What you’ll do

The role involves interacting with customers via phone, email, and chat to provide product support and manage orders. It also includes maintaining customer records and handling the full cycle of sales and returns.

Requirements

Candidates must have a high school diploma and at least 3 years of customer service experience. Proficiency in Microsoft Office, Dynamic 365 Business Central, and bilingualism in French and English are required.

Listed skills

• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• Multi-Tasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Active Listening
• Customer Grievance Resolution
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft Dynamic 365 Business Central
• Multi-tasking
• Bilingual French and English
• Order Entry
• Sales and Returns Processing

Job areas

• Customer Service & Support
• Sales
• Administrative