Business Development Coordinator - Sterling Honda

Join the ride! Position: Business Development Coordinator Dealership: Sterling Honda Location: Sterling, ON Classification: Full-Time, Immediate Hire Salary: $36,000 + Bonus Sterling Honda is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success. Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it. Your area of focus. The BDC will play a key role in driving service and customer satisfaction by handling inbound and outbound customer inquiries, setting appointments, and facilitating communication between customers and various departments within the dealership. This position requires someone who is tech savvy, has strong communication skills, a customer-focused mindset, and the ability to contribute to the growth of the business. What drives your day-to-day? * Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions. * Schedule appointments for service, liaising with customers, understanding their needs, and coordinating with the appropriate team members. * Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions, and encourage continued engagement with the dealership. * Utilize the dealership’s Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders. * Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience. * Work closely with the sales, service, and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback. * Track and report on key performance metrics, including call volume, appointment scheduling, customer follow-ups, and lead conversion rates. What are the must-haves… * Previous experience in a customer service, sales, or call center role, preferably in the automotive industry. * Excellent verbal and written communication skills with the ability to interact professionally with customers and team members. * Strong ability to identify customer needs, handle objections, and provide solutions in a positive and efficient manner. * Ability to manage multiple tasks and prioritize responsibilities effectively in a fast-paced environment. * Experience with CRM software or similar tools to manage customer information and interactions. * Ability to resolve customer concerns or inquiries in a timely and professional manner. * Strong collaborative skills, working well with others across different departments to achieve common goals. The Perks: * Competitive Compensation and Benefits Package * Employee Vehicle Purchase & Service Plans * Employee and Family Assistance Programs * Professional development and the opportunity to grow your career And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full Can you picture yourself here already? We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around. If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter. Instagram [https://www.instagram.com/autocanadainc/] Facebook [https://www.facebook.com/autocan] LinkedIn [https://www.linkedin.com/company/autocanada] #LI-PR1

The Business Development Coordinator manages inbound and outbound customer inquiries via phone, email, and chat to schedule service appointments. They also maintain customer records in the CRM and collaborate with dealership departments to ensure high levels of customer satisfaction.

Candidates should have previous experience in customer service, sales, or call center environments, preferably within the automotive industry. Strong communication skills, proficiency with CRM software, and the ability to manage multiple tasks in a fast-paced setting are required.

• Competitive compensation and benefits package • Employee vehicle purchase plans • Employee service plans • Employee and family assistance programs • Professional development

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• SalesPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Call center operations
• CRM software
• Communication skills
• Appointment scheduling
• Lead conversion
• Problem solving
• Data entry
• Relationship management
• Tech savvy
• Conflict resolution
• Multitasking
• Time management
• Collaboration
• Outbound Calls
• Inbound Calls
• Professionalism
• Customer Relationship Management (CRM) Software
• Automotive Industry
• Business Development
• Customer Relationship Management
• Management
• Call Center Experience
• Customer Service
• Communication
• Customer Retention
• Disabilities
• Innovation
• Operational Excellence
• Performance Metric
• Setting Appointments
• Prioritization
• Customer Inquiries
• Technical Acumen

• Customer Service & Support
• Sales
• Retail
• Administrative
• Business Development Coordinator
• Business Development Specialist
• Commercial Sales Representatives
• Market Research Analysts and Marketing Specialists

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week