Repair Planner - Excellence Auto Collision - Midwest

Original job posting

The Repair Planner assesses vehicle damage and creates accurate repair estimates while serving as the primary point of contact for customers and insurance adjusters. They also perform quality control inspections throughout the repair process to ensure compliance with OEM and safety standards.

Job details

Join the ride! Position: Repair Planner Collision Centre: Excellence Auto Collision - Midwest Location: Toronto, ON Classification: Full time, immediate vacancy Part of a bigger team. Excellence Auto Collision - Midwest is part of a leading national collision repair organization with operations across Canada, including home offices in Edmonton and Montreal and more than 30 OEM-certified collision centres across eight provinces. Certified by 28 global vehicle manufacturers, our commitment to safety, quality, and customer satisfaction is stronger than ever. The ACX brand reflects our dedication to precision and excellence, ensuring every vehicle is repaired efficiently and returned to its original factory standards Your area of focus. As a Repair Planner, you will play a crucial role in assessing vehicle damage and providing accurate cost estimates for repairs. You will work closely with customers, insurance adjusters, and technicians to ensure that all repairs are completed efficiently and to the highest standards. What drives your day-to-day? * Serve as a point of contact to clients during the entire repair process * Examine and evaluate the client’s vehicle to determine the extent of damage including structural, body, mechanical, electrical and interior damage * Write comprehensive estimates and supplements for comprehensive OEM repairs * Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards * Set customer expectations of required processing procedures and communicate the repair plan * Update and inform clients on completion times, costs and any possible changes regarding the status of the repair process * Compliance with all corporate policies and procedures, proper repair procedures, legislative changes, and industry trends * Provide exceptional customer service to our valued clients * Demonstrate and champion a healthy and safe working environment What are the must-haves… * Minimum of 1 year experience in a Collision Centre Estimator role * Ability to be professional and deliver exceptional service to clients * Excellent verbal and written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers * Strong organizational and time management skills * Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets * A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments * Detail oriented, self-motivated and resourceful * Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.) * Must possess a valid driver's license and a safe driving history * Must be able to drive a manual transmission The Perks. * Competitive Compensation and Benefits Package * Employee Vehicle Purchase & Service Plans * Employee and Family Assistance Programs * Company-wide appreciation events and contests throughout the calendar year * Professional development and the opportunity to grow your career And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Can you picture yourself here already? We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around. If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter. Instagram [https://www.instagram.com/autocanadainc/] Facebook [https://www.facebook.com/autocan] LinkedIn [https://www.linkedin.com/company/autocanada] #LI-AT1 INCT

What you’ll do

The Repair Planner assesses vehicle damage and creates accurate repair estimates while serving as the primary point of contact for customers and insurance adjusters. They also perform quality control inspections throughout the repair process to ensure compliance with OEM and safety standards.

Requirements

Candidates must have at least one year of experience in a collision centre estimator role and possess a valid driver's license with the ability to drive a manual transmission. Strong communication, organizational skills, and proficiency in Microsoft Office software are essential for this position.

Benefits

• Competitive Compensation
• Benefits Package
• Employee Vehicle Purchase Plans
• Employee Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events
• Professional development

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• SharePoint · Preferred
• Quality Control · Preferred
• Communication · Preferred
• Microsoft Word · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Collision estimation
• Vehicle damage assessment
• Customer service
• Communication
• Organizational skills
• Time management
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• SharePoint
• Manual transmission driving
• Quality control
• Conflict resolution
• Attention to detail
• Safe Driving
• Resourcefulness
• Vehicle Inspection
• Valid Driver's License
• Self-Motivation
• Customer Service
• Disabilities
• Leadership
• Microsoft Office
• Operations
• Microsoft SharePoint
• Time Management
• Writing
• Personal Integrity
• Quality Control
• Detail Oriented

Job areas

• Trades
• Customer Service & Support
• Transportation
• Manufacturing
• Sales Excellence Manager
• Auto Body Technician
• Motor Vehicle Mechanics and Repairers
• Automotive Body and Related Repairers