Service Advisor - Brantford Honda

Job summary

The Service Advisor manages customer needs by estimating repair costs, preparing repair orders, and coordinating with technicians. They are responsible for maintaining accurate automotive records and ensuring a high level of customer satisfaction through effective communication.

Job details

Join the ride! Position: Service Advisor Dealership: Brantford Honda Location: Brantford, ON Classification: Full-Time, Immediate Hire About Us Brantford Honda | Drive Your Career Forward Join one of Ontario’s premier automotive dealerships! Located at 378 King George Road, Brantford Honda has provided exceptional vehicle sales, service, and financing to the local community for over 40 years. As a proud member of the AutoCanada network and a multi-time Honda Canada award-winning dealership, we pride ourselves on building long-term relationships with our clients—and supporting a high-performing, team-oriented work environment. Your area of focus. Brantford Honda is seeking an individual who can work in a fast-paced Automotive Service Centre environment communicating directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience. Successful candidate will receive excellent wages, training and Employer RRSP contribution. Previous experience with Dealer DMS an asset. What drives your day-to-day? * Estimating the cost and time needed for a wide range of repairs. * Welcoming customers and discussing their needs * Answering customer inquiries, either in person or on the phone * Develop repair estimates by taking the cost of materials, supplies, and labor into consideration. * Prepare repair orders by detailing the vehicle’s problems or symptoms. * Connecting customers to the right auto technician * Test-driving vehicles to confirm the customers’ vehicle is repaired as needed. * Maintaining automotive records by keeping track of problems and corrective actions What are the must-haves… * Minimum of 2-year dealership experience in a Service Advisor role required * CDK experience is an asset * Automotive knowledge * Proven ability to provide an exceptional customer experience * Ability to set and achieve targeted goals * Ability to thrive in a fast-paced environment with many priorities * Demonstrated communication and interpersonal skills * Must be able to remain calm when customers and/or situations are not * Organization and follow-up skills * Experience and desire to work with technology The Perks. * Competitive Compensation and Benefits Package * Employee Vehicle Purchase & Service Plans * Employee and Family Assistance Programs * Company-wide appreciation events and contests throughout the calendar year * Professional development and the opportunity to grow your career And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential. Compensation The expected range of compensation for this position is $80,000 – $100,000 Commission — No base. This position is entirely commission-based and the expected compensation range reflects potential earnings based on historical performance and market conditions. Actual earnings will vary depending on individual performance, sales results, and other factors. No minimum or guaranteed level compensation is provided. Can you picture yourself here already? We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around. If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter. Instagram [https://www.instagram.com/autocanadainc/] Facebook [https://www.facebook.com/autocan] LinkedIn [https://www.linkedin.com/company/autocanada]

What you’ll do

The Service Advisor manages customer needs by estimating repair costs, preparing repair orders, and coordinating with technicians. They are responsible for maintaining accurate automotive records and ensuring a high level of customer satisfaction through effective communication.

Requirements

Candidates must have a minimum of 2 years of dealership experience in a Service Advisor role and possess strong automotive knowledge. Proficiency in communication, organization, and the ability to thrive in a fast-paced environment are essential.

Benefits

• Employer RRSP contribution • Competitive compensation • Employee vehicle purchase plans • Employee service plans • Employee and family assistance programs • Professional development

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Automotive knowledge
• Repair estimation
• DMS software
• CDK
• Problem solving
• Organization
• Follow-up
• Interpersonal skills
• Conflict resolution
• Time management
• Technical aptitude
• Interpersonal Communications
• Sales
• Customer Service
• Customer Inquiries
• Automotive Services
• Team Oriented
• Disabilities
• Automotive Knowledge

Job areas

• Customer Service & Support
• Retail
• Transportation
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives