Workshop Lead - Aviva AutoCare Centre

Job summary

Coordinate and supervise workshop technicians, plan and assign work, maintain repair quality and safety standards, and resolve workflow issues. Support customer satisfaction and continuous improvement while developing team performance, training, and resources.

Job details

Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands the Aviva AutoCare Centre, powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before. Why Join Us? Be part of a visionary team challenging traditional ways of working Work in a brand-new facility equipped with state-of-the-art tools and technology Enjoy a healthier, more comfortable work environment with modern amenities Help shape the autobody shop of the future We are looking for an experienced Workshop Lead to supervise the activities of a team of auto body technicians at our Aviva AutoCare Centre located in Mississauga. In this role you will coordinate daily operations to ensure flawless workflow, maintaining and exceeding quality standards, and driving continuous improvement in team performance. You will play a pivotal role in fostering a collaborative and high-performing environment, ensuring that every repair meets the highest standards of excellence for Aviva’s customers. Does this sound like an exciting challenge? Come join our team! Be a part of this milestone as we embark on this ground-breaking journey together! What You’ll Do Coordinate and supervise the work of mechanics and technicians, ensuring tasks are completed efficiently and to the required standards Plan, schedule, and assign work to the team, considering priorities, deadlines, and available resources Inspect completed work, identify potential issues, and provide guidance to improve performance Find opportunities to promote customer satisfaction and process improvement Maintain quality and technical standards within the site Enforce safety protocols and procedures to ensure a safe working environment Deliver on promises made to customers, ensuring minimal downtime for their vehicles Identify and resolve issues and blockages that interrupt the workflow in the workshop Oversee training needs, ensuring appropriate training is delivered Ensure an appropriate level of resources to meet customer demands Make decisions based on knowledge and data Conduct performance reviews and develop talent within the team Promote Aviva AutoCare Centre values and goals What You’ll Bring Post-secondary education Minimum of 5 years of experience in the auto repair industry Prior leadership experience with outstanding coaching skills Valid driver’s license Strong understanding of automotive mechanics and repair procedures Demonstrates adaptability and openness to change with a proactive mindset in embracing new work practices and technologies Proficiency using body shop management systems; knowledge of Body Shop Connect preferred Strong communication and conflict resolution skills Excellent customer service skills Ability to diagnose and resolve mechanical issues, identify root causes, and develop solutions What You’ll Get The salary band for this position ranges from $90,000 to $120,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Medical and dental benefits Eligibility for annual bonus – actual amount depends on your performance, Aviva Canada and Aviva AutoCare Centre Various retirement savings options including participation in optional group RRSP Competitive vacation package We offer exceptional career development opportunities We’ll support your professional development and education Uniforms will be provided based on your role Clean and safe work environment, including on site showers and break room Aviva Canada/Aviva AutoCare Centre may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. This is a new position which has been posted externally. Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre.

What you’ll do

Coordinate and supervise workshop technicians, plan and assign work, maintain repair quality and safety standards, and resolve workflow issues. Support customer satisfaction and continuous improvement while developing team performance, training, and resources.

Requirements

Requires post-secondary education, at least five years of auto repair industry experience, prior leadership experience, and a valid driver’s license. Candidates should have strong automotive repair knowledge, body shop management system proficiency, communication and conflict-resolution skills, customer service ability, and a proactive approach to change.

Benefits

• Medical Benefits • Dental Benefits • Annual Bonus Eligibility • Retirement Savings Options • Optional Group RRSP • Competitive Vacation Package • Career Development Opportunities • Professional Development Support • Education Support • Uniforms • Clean and Safe Work Environment • On-Site Showers • Break Room

Listed skills

• Customer service · Preferred
• Quality Control · Preferred
• Root Cause Analysis · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Workshop Operations
• Team Leadership
• Coaching
• Work Planning and Scheduling
• Quality Control
• Automotive Mechanics
• Collision Repair
• Safety Protocols
• Customer Service
• Process Improvement
• Conflict Resolution
• Root Cause Analysis
• Performance Management
• Training and Development
• Body Shop Management Systems
• Body Shop Connect

Job areas

• Management & Leadership
• Trades
• Customer Service & Support
• Security & Safety