Field Adjuster - Property Claims (Greater Toronto Area)

Job summary

The Field Adjuster is responsible for conducting on-site and virtual property inspections to scope damages and prepare repair estimates. They must investigate claims, determine coverage, negotiate settlements, and maintain accurate documentation while providing exemplary customer service.

Job details

Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. The opportunity We are currently hiring for Field Adjusters to join our Property Field Claims team. This role will be home based and we are looking for adjusters in the Greater Toronto Area. Come join our team! What you’ll do Completes on site and/or virtual inspections of residential property claims Responsible for capturing the scope of damages and writing repair estimates to settle claims Reconciles and validates vendor estimates to ensure price and scope is appropriate Investigate by meeting with insureds, third parties, witnesses and lawyers in or order to obtain facts and information. Review facts, policy, technical reports, fire marshall reports, case law, and make decisions on coverage, value of the claim and negotiate/settle the claim accordingly Responsible for providing exemplary customer service and keeping related parties informed of the claims status. Responsible for data accuracy, issuance of payments to insureds, vendors and other insurance companies. Assistance during CAT's within Canada. Correspond with third parties, lawyers, insureds, brokers and individuals or companies who have an interest in the claim settlement. What you’ll bring 2+ years experience as a Field adjuster handling Personal Lines claims Strong understanding of Property Insurance Preference given to a candidate with the ability to scope damages and prepare an estimate for repairs Good PC skills and adaptable using new technology Valid drivers license What you’ll get The salary band for this position ranges from $70,000 to $85,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Hybrid flexible work model. Outstanding career development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year. Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. Corporate wellness programs to support our employees’ physical and mental health. This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. #LI-MP1 #LI-Remote

What you’ll do

The Field Adjuster is responsible for conducting on-site and virtual property inspections to scope damages and prepare repair estimates. They must investigate claims, determine coverage, negotiate settlements, and maintain accurate documentation while providing exemplary customer service.

Requirements

Candidates must have at least 2 years of experience as a field adjuster handling personal lines property claims. A strong understanding of property insurance, the ability to scope damages, and a valid driver's license are required.

Benefits

• Annual bonus
• Retirement savings
• Share plan
• Health benefits
• Personal wellness
• Volunteer opportunities
• Career development
• Vacation package
• Corporate wellness programs

Listed skills

• Customer service · Preferred
• Technical Reporting · Preferred
• Negotiation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Property claims
• Damage scoping
• Repair estimation
• Claims investigation
• Coverage analysis
• Negotiation
• Customer service
• Data accuracy
• Technical reporting
• Policy interpretation
• Case Law
• Valid Driver's License
• Artificial Intelligence
• Mental Health
• Customer Service
• Disabilities
• Settlement
• Property Insurance

Job areas

• Finance & Accounting
• Customer Service & Support
• Legal
• Field Property Claims Adjuster
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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