Application Support Lead for RightAngle and Zema platforms

Job summary

Lead Level 2 and Level 3 support teams and maintain the operational stability, maintenance, and continuous improvement of the RightAngle and Zema platforms. Oversee incident and problem management, improve system reliability and performance, and coordinate between business stakeholders, vendors, and technology teams.

Job details

Role Overview The Application Support Lead will be responsible for the operational stability, maintenance, and continuous improvement of the RightAngle and Zema platforms. This role will lead Level 2 and Level 3 application support teams, oversee incident and problem management, and drive system reliability and performance. The individual will serve as the primary technical liaison between business stakeholders, vendors, and technology teams, ensuring the smooth operation of business-critical energy trading, risk management, and market data management applications.

What you’ll do

Lead Level 2 and Level 3 support teams and maintain the operational stability, maintenance, and continuous improvement of the RightAngle and Zema platforms. Oversee incident and problem management, improve system reliability and performance, and coordinate between business stakeholders, vendors, and technology teams.

Requirements

The role calls for mid-senior-level experience leading application support and managing business-critical platforms. Familiarity with energy trading, risk management, and market data management applications is relevant; no specific education requirement is stated.

Listed skills

• Incident Management · Preferred
• Risk Management · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Application Support
• RightAngle
• Zema
• Incident Management
• Problem Management
• System Reliability
• Performance Management
• Energy Trading
• Risk Management
• Market Data Management
• Stakeholder Liaison
• Vendor Management
• Team Leadership

Job areas

• Technology
• Energy
• Management & Leadership
• Customer Service & Support

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