Application Support Lead – OpenText

Calgary, AB
On-site
Posted Oct 16, 2026
1 position

Opens LinkedIn

Employment type: Contract
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Lead Level 2 and Level 3 support for OpenText platforms and related ECM solutions, overseeing administration, maintenance, incident and problem resolution, and platform stability, security, and performance. Coordinate upgrades and releases, act as the primary liaison among business stakeholders, infrastructure teams, vendors, and support teams, and drive continuous service improvement.

Job details

Job Description We are seeking an experienced OpenText Application Support Lead to oversee the support, administration, maintenance, and continuous improvement of OpenText platforms and related Enterprise Content Management (ECM) solutions. The successful candidate will provide technical leadership for production support operations, manage incident and problem resolution, and ensure platform stability, security, and performance. This role will serve as the primary liaison between business stakeholders, infrastructure teams, vendors, and application support teams to ensure seamless application support and service delivery. The Application Support Lead will lead Level 2 and Level 3 (L2/L3) support operations, coordinate platform upgrades and releases, and drive continuous service improvement initiatives. The individual will ensure that OpenText solutions effectively support business-critical document management, records management, workflow automation, and regulatory compliance requirements.

What you’ll do

Requirements

The role calls for an experienced OpenText application support lead with the capability to provide technical leadership for production support operations. The candidate will oversee business-critical document and records management, workflow automation, and regulatory compliance solutions.