Customs Import Specialist - Senior

Québec, QC
Hybrid
Posted Oct 11, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Senior · 7+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week
Office presence: 3 days per week

Job summary

The specialist will process and review customs files to ensure compliance while maintaining accurate client databases. They will also support client onboarding, resolve operational issues, and train team members to improve overall service quality.

Job details

Axxess is a family-owned and international customs broker and freight forwarder that has been serving importing and exporting companies since 1998. The members of our team make a difference thanks to the personalized service they offer to our customers: competence, respect, kindness and a taste for challenge. We are committed to supporting our experts in their careers. We provide you with all the necessary tools so that you can flourish and share your experience with the team! Interested? We are looking for our next Custom Import Specialist to join our Canadian Custom team at our Quebec city office! Do you have a solid background in Canadian regulations, classification ? At Axxess, your expertise will have a direct impact on service quality and operational efficiency. You will enjoy many advantages such as: * Telecommuting 2 days a week * Group insurance * RRSP with employer contribution * Employee Assistance Program * 7 personal days in addition to the annual vacation * Training supported by Axxess Your main tasks will be to: * Process and review files pending quality control to ensure compliance and accuracy * Maintain and update client databases to support efficient customs clearance * Monitor deadlines and ensure timely release of files * Respond to client inquiries and follow up on missing or incomplete information * Collaborate with internal departments to resolve operational issues * Support client onboarding and maintain accurate client profiles * Contribute to team development by training colleagues and identifying/correcting data errors What we are looking for: * Minimum 7 years of relevant experience at a custom broker * Experience with ITM (Descartes) and/or document management systems * Strong knowledge of the customs clearance process, including Canadian regulations, classification and valuation rules * Computer proficiency: Office suite, including Excel * Analysis and problem solving: ability to evaluate methodologies, adapt the approach and deploy technical solutions in a variety of situations * Advanced client service skills, with the ability to build strong relationships, anticipate client needs, and deliver responsive, solution-oriented support * Biliguism EN/FR to be able to communicate with all of our clients and collegues in other provinces * Advanced ability to analyze complex situations, anticipate challenges, and manage priorities independently * Assets: CCS, CTCS Don't have all the skills required? Apply anyway! We recognize that experience comes in many different forms and we encourage everyone to apply. To send us your application, please send us your CV via our website or Indeed. We will contact the shortlisted people within a maximum of two weeks. The use of the masculine in this job offer has the sole purpose of simplifying the text.

What you’ll do

Requirements

Candidates must have at least 7 years of experience in customs brokerage and a strong understanding of Canadian customs regulations and classification. Proficiency in ITM software and bilingualism in English and French are required for this role.