Delivery Director

Job summary

The Delivery Director is responsible for regional delivery strategy, managing customer portfolios, and driving digital transformation for strategic clients. They lead cross-functional teams to ensure project success, operational efficiency, and the identification of new business opportunities.

Job details

The Job in short As Delivery Director, you are part of the Customer Success leadership team with the Sales Director and Technology Director. Together with them, you are responsible for a subset of strategic customers and for setting them up for success. You are also expected to create a culture of excellence and continuous improvement. Meet the job You are responsible for the regional delivery strategy and for sharing the vision to the customers while ensuring that such strategy is supported by the broader organization. Your focus is on engaging strategic customers at executive and C-level, representing Backbase and opening the road for new opportunities. You are responsible in all aspects for a team (tribe) and within that team there are multiple customer teams. The responsibility brings along that you are asked to manage the total of the team. Margin, billability, employee happiness, education, personal care and team results. You must be able to translate project results into cost savings, increased sales, improved customer satisfaction and a healthy working environment. To ensure successful project delivery, this role may require 20-30% travel to client locations, sometimes on short notice, to address needs and provide hands-on support. How about You * +10 years experience; * Solid experience in financial sector (6+ years); * Managed a department or multiple streams / programmes of work; * Can demonstrate experience in startup / scaleup environment; * Total budget management in a point of time above 2.5 Mn; * Agile coach experience; * Expert at managing commercial responsibilities; * Preferably Master's degree in a business related field; * Professional working proficiency in the English and French.

What you’ll do

The Delivery Director is responsible for regional delivery strategy, managing customer portfolios, and driving digital transformation for strategic clients. They lead cross-functional teams to ensure project success, operational efficiency, and the identification of new business opportunities.

Requirements

Candidates must have at least 10 years of complex project delivery experience, including 6 years within the financial sector. A bachelor's degree is required, along with proven leadership skills and the ability to travel frequently for client engagements.

Listed skills

• Operational Efficiency · Preferred
• Product Development · Preferred
• Team Leadership · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Strategic Planning
• Team Leadership
• Financial Sector Expertise
• Stakeholder Management
• Agile Methodology
• Digital Transformation
• Budget Management
• Customer Success
• Project Delivery
• Commercial Management
• Executive Engagement
• Product Development
• Mentoring
• Operational Efficiency
• Relationship Management
• Agile Coaching
• Backbase
• Customer Success Management
• Customer Service
• Continuous Improvement Process
• English Language
• Sales
• Leadership
• Personal Care

Job areas

• Management & Leadership
• Technology
• Software
• Customer Service & Support
• Finance & Accounting
• Delivery Director
• Chief Digital Transformation Officer
• Information and Communications Technology Service Managers
• Computer and Information Systems Managers

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