Account Manager - Upstream Chemicals Equipment

Job summary

The Account Manager will manage strategic customer relationships and oversee service delivery for upstream chemical applications. They are responsible for driving commercial growth, ensuring operational excellence, and collaborating with internal teams to provide technical solutions.

Job details

Do you want to be part of a team that helps customers optimize production performance and operational efficiency? Are you passionate about building strong customer relationships and delivering technical solutions? Partner with the best As an Account Manager – Upstream Chemicals Equipment, you will be responsible for managing strategic customer relationships, ensuring service excellence, and supporting commercial growth across upstream chemical applications. You will act as the primary customer interface, collaborating with field service personnel, operations teams, and business leaders to deliver value-driven solutions while supporting operational and financial objectives. You will develop and execute account plans, identify opportunities to improve customer outcomes, and drive consistent service delivery. This role requires balancing technical expertise, customer engagement, and operational execution to support long-term customer success. As an Account Manager – Upstream Chemicals Equipment, you will be responsible for: • Managing assigned customer accounts and serving as the primary point of contact for customer interactions. • Building strong customer relationships to support retention, growth, and long-term partnership opportunities. • Overseeing service technicians supporting customer accounts and ensuring effective service execution. • Identifying opportunities to expand services and support account growth through indirect upselling initiatives. • Developing and executing operational plans aligned with business objectives and customer requirements. • Monitoring account performance and ensuring compliance with contractual commitments and service expectations. • Partnering with operations, sales, and technical teams to resolve customer challenges and improve overall service delivery. • Recommending and implementing improvements to products, processes, and procedures that enhance customer value and operational efficiency. • Collaborating with senior business stakeholders to communicate customer needs, project requirements, and operational priorities. • Presenting recommendations, findings, and performance results to both internal and external stakeholders. • Supporting standardized project execution processes and implementing updated business procedures as required. • Managing a diverse portfolio of customers while balancing commercial, operational, and technical priorities. • Providing technical guidance related to chemical applications, water treatment programs, and process treatment solutions. • Ensuring adherence to all safety, environmental, and quality requirements at customer locations. • Traveling to field locations to support customer operations, troubleshoot issues, and strengthen customer relationships. Fuel your passion To be successful in this role you will: • Have a Technical Diploma or equivalent combination of education and experience. • Have a minimum of 7 years of directly related experience supporting SAGD/Thermal operations, water treatment, process treatment, or upstream chemical applications. • Demonstrate a strong technical understanding of chemical treatment programs and production optimization solutions. • Possess strong customer relationship management and account management skills. • Have a proven ability to solve complex operational and technical challenges. • Demonstrate excellent verbal and written communication skills. • Be proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. • Have strong organizational and time management skills with the ability to manage multiple priorities. • Be willing and able to travel regularly to customer field locations. • Demonstrate a strong commitment to safety, customer service, and operational excellence. Desired Characteristics • Chemical Technology Diploma or equivalent technical qualification. • 10+ years of experience supporting conventional and thermal (SAGD) operations. • Experience in account management within the oilfield services, chemicals, or energy industry. • Strong knowledge of water treatment, process treatment, and production chemical applications. • Proven ability to influence customers and stakeholders while driving operational improvements and business growth. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. • The role is in general hours (8AM - 5 PM) Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: • Contemporary work-life balance policies and wellbeing activities • Comprehensive private medical care options • Safety net of life insurance and disability programs • Tailored financial programs • Additional elected or voluntary benefits You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time. The Baker Hughes internal title for this role is: Services Specialist - Field Svc Ops

What you’ll do

The Account Manager will manage strategic customer relationships and oversee service delivery for upstream chemical applications. They are responsible for driving commercial growth, ensuring operational excellence, and collaborating with internal teams to provide technical solutions.

Requirements

Candidates must have a technical diploma and at least 7 to 10+ years of experience in upstream chemical or thermal operations. Strong technical knowledge of water and process treatment, along with excellent communication and relationship management skills, is required.

Benefits

• Health and welfare programs • Thrift plan (401k) • Private medical care • Life insurance • Disability programs • Financial programs • Work-life balance policies

Listed skills

• Account Management · Preferred
• Safety Compliance · Preferred
• Microsoft Office · Preferred
• Upselling · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Upstream chemicals
• Water treatment
• Process treatment
• SAGD operations
• Thermal operations
• Production optimization
• Customer relationship management
• Technical troubleshooting
• Operational planning
• Service delivery
• Microsoft Office
• Safety compliance
• Upselling
• Project execution
• Stakeholder management
• Influencing Skills
• Operational Efficiency
• Customer Success Management
• Business Objectives
• Project Implementation
• Microsoft Excel
• Account Management
• Customer Relationship Management
• Chemical Engineering
• Customer Service
• Communication
• Customer Engagement
• Sales
• Field Service Management
• Microsoft Outlook
• Operational Excellence
• Operations
• Microsoft PowerPoint
• Time Management
• Troubleshooting (Problem Solving)
• Water Treatment
• Balancing (Ledger/Billing)
• Prioritization
• Account Growth

Job areas

• Energy
• Engineering
• Customer Service & Support
• Management & Leadership
• Manufacturing
• Equipment Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products