Front Desk Agent - Immediate start

Job summary

You will manage guest check-ins, check-outs, and reservations while providing local recommendations and exceptional service. You will also collaborate with the team to ensure smooth daily operations and a welcoming environment for all guests.

Job details

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork. Why Work With Us? Employee Housing: We offer housing to help you settle in. Career Growth: Learn new skills and move up in your job. Great Team: Work with people from all over the world. Many Perks: Discounts, events, benefits to make your life outside of work better. Fun and Adventure: Live and work in a beautiful place with many outdoor activities. Diverse and Inclusive Team: Join a global team that values diversity and inclusion. Join our Front Desk team and help create exceptional guest experiences from arrival to departure. We’re looking for a friendly, professional individuals who enjoy working with people and thrive in fast-paced environments. Every day is different — you’ll welcome guests, manage check-ins and check-outs, answer questions, make reservations, solve problems and share your local knowledge. Most importantly, you’ll help ensure every guest feels genuinely welcome. What you’ll bring A warm, outgoing personality and genuine passion for guest service. Excellent communication and interpersonal skills. Confidence, organisation and attention to detail. The ability to stay calm and positive in a busy environment. A team-first attitude and willingness to help wherever needed. Flexibility to work weekends and holidays. Previous hotel, front desk or customer service experience is an asset, but attitude matters most. What you’ll do Welcome and assist guests throughout their stay. Handle check-ins, check-outs, reservations, payments and guest requests. Answer calls and provide helpful local recommendations. Communicate with the wider team to ensure smooth day-to-day operations. Help maintain a safe, welcoming and memorable guest experience. If you enjoy creating great experiences, working with people and being part of a supportive team, we’d love to hear from you. We provide the best perks in town that are designed to enhance your life in Banff. A full list of benefits is here, here are a few highlights that our employees love: Affordable and clean employee housing. Annual anniversary bonus of up to $1000 Food and beverage discounts at all of our restaurants and cafes Health and wellbeing programs, including free yoga, free canoe passes, discounted ski pass, golf membership and fitness club memberships. Discounts on spa services, movie passes, and rental/retail goods. Complimentary hotel stays at any of our 15 hotels! Fun employee events and opportunities to meet people. Opportunity to invest in our Employee Share Ownership Program. BCP is dedicated to fostering a workplace where everyone can thrive. We are part of the Bow Valley Workplace Inclusion Charter. This means we want a team that is fair and welcoming for everyone. We work to remove barriers for people from equity-seeking groups. If you need help applying or need any accommodation, contact us at [email protected] or 403-760-8521. Please note: Only candidates selected for further consideration will be contacted.

What you’ll do

You will manage guest check-ins, check-outs, and reservations while providing local recommendations and exceptional service. You will also collaborate with the team to ensure smooth daily operations and a welcoming environment for all guests.

Requirements

A warm, outgoing personality with a passion for guest service and strong communication skills is required. Previous hotel or customer service experience is considered an asset, but a positive attitude and the ability to work in a fast-paced environment are most important.

Benefits

• Employee housing • Annual anniversary bonus • Food and beverage discounts • Health and wellbeing programs • Free yoga • Free canoe passes • Discounted ski pass • Golf membership • Fitness club memberships • Spa service discounts • Movie passes • Retail discounts • Complimentary hotel stays • Employee share ownership program

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest service
• Communication
• Interpersonal skills
• Organization
• Attention to detail
• Problem solving
• Customer service
• Teamwork
• Conflict resolution
• Reservations management
• Workplace Inclusivity
• Customer Service
• Interpersonal Communications
• Operations
• Yoga
• Reservations
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Front Desk Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks