Night Audit

Job summary

The Night Auditor is responsible for managing overnight hotel operations, including guest check-ins and resolving guest requests. They must also perform nightly audits, balance financial transactions, and maintain accurate records for the accounts team.

Job details

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork. Why Work With Us? Employee Housing: We offer housing to help you settle in. Career Growth: Learn new skills and move up in your job. Great Team: Work with people from all over the world. Many Perks: Discounts, events, benefits to make your life outside of work better. Fun and Adventure: Live and work in a beautiful place with many outdoor activities. Diverse and Inclusive Team: Join a global team that values diversity and inclusion. Are you a natural night owl who enjoys working independently and keeping things running smoothly? We’re looking for a reliable, detail-oriented Night Auditor to join our Front Office team. You’ll be the main point of contact for our guests overnight, balancing great guest service with accurate records, transactions and nightly audits. Working independently, you’ll spot and resolve discrepancies, keep overnight operations running smoothly and ensure everything is ready for the Front Desk team the next day. This is a great fit for someone with a keen eye for detail, good judgement and a natural ability to solve problems and think on their feet, while keeping the guest experience at the forefront. What you’ll do: Welcome late arrivals and assist with check-ins, check-outs, reservations and guest requests Respond to guest needs and calls in a friendly and professional manner Complete nightly audits, balance transactions and investigate and resolve discrepancies Review room charges, payments, deposits and refunds to ensure they have been processed accurately Maintain accurate daily records and prepare reports for the Accounts team Identify errors or inconsistencies and follow them through to resolution Support guest safety and hotel security throughout the night Respond calmly to unexpected situations, using good judgement to resolve issues or escalate when needed Complete system updates and basic administrative tasks What we’re looking for: Friendly, dependable and self-motivated, with a strong guest service focus Strong attention to detail and confidence working with numbers and transactions Good analytical and critical-thinking skills, with the ability to spot discrepancies and find solutions Comfortable working independently overnight and making sound decisions when needed Calm and resourceful if unexpected situations arise, with good judgement around when to take action and when to escalate Strong communication skills and a professional approach Good data entry and computer skills Previous front desk, night audit, accounting or customer service experience is an asset, but not essential Flexibility to work varying shifts, including weekends and holidays If you’re detail-oriented, guest-focused and enjoy working independently, we’d love to hear from you. Apply now and join our Front Office team. We provide the best perks in town that are designed to enhance your life in Banff. A full list of benefits is here, here are a few highlights that our employees love: Affordable and clean employee housing. Annual anniversary bonus of up to $1000 Food and beverage discounts at all of our restaurants and cafes Health and wellbeing programs, including free yoga, free canoe passes, discounted ski pass, golf membership and fitness club memberships. Discounts on spa services, movie passes, and rental/retail goods. Complimentary hotel stays at any of our 15 hotels! Fun employee events and opportunities to meet people. Opportunity to invest in our Employee Share Ownership Program. BCP is dedicated to fostering a workplace where everyone can thrive. We are part of the Bow Valley Workplace Inclusion Charter. This means we want a team that is fair and welcoming for everyone. We work to remove barriers for people from equity-seeking groups. If you need help applying or need any accommodation, contact us at careers@banfflodgingco.com or 403-760-8521. Please note: Only candidates selected for further consideration will be contacted.

What you’ll do

The Night Auditor is responsible for managing overnight hotel operations, including guest check-ins and resolving guest requests. They must also perform nightly audits, balance financial transactions, and maintain accurate records for the accounts team.

Requirements

The ideal candidate is a detail-oriented individual with strong analytical skills and the ability to work independently overnight. Previous experience in front desk, accounting, or customer service is considered an asset but is not strictly required.

Benefits

• Employee housing
• Annual anniversary bonus
• Food and beverage discounts
• Health and wellbeing programs
• Free yoga
• Free canoe passes
• Discounted ski pass
• Golf membership
• Fitness club memberships
• Spa service discounts
• Movie pass discounts
• Complimentary hotel stays
• Employee events
• Employee share ownership program

Listed skills

• Problem solving · Preferred
• Attention to detail · Preferred
• Reporting · Preferred
• Critical Thinking · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Night audit
• Front office operations
• Guest service
• Data entry
• Transaction balancing
• Problem solving
• Critical thinking
• Attention to detail
• Communication skills
• Computer skills
• Conflict resolution
• Administrative tasks
• Security monitoring
• Reporting
• Communication
• Operations
• Detail Oriented
• Professionalism
• Customer Service
• Auditing
• Balancing (Ledger/Billing)
• Report Writing
• Self-Motivation
• Critical Thinking
• Teamwork
• Administrative Functions
• Computer Literacy
• Data Entry
• Accounting
• Resourcefulness
• Discounts And Allowances
• Workplace Inclusivity
• Reservations
• Front Office
• Yoga

Job areas

• Hospitality
• Customer Service & Support
• Finance & Accounting
• Administrative
• Night Auditor
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

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