Spa Receptionist

Job summary

The Spa Receptionist serves as the welcoming face of the spa, managing guest appointments and ensuring a smooth, relaxing experience. They also coordinate with staff, handle retail transactions, and provide information on treatments and local attractions.

Job details

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork. Why Work With Us? Employee Housing: We offer housing to help you settle in. Career Growth: Learn new skills and move up in your job. Great Team: Work with people from all over the world. Many Perks: Discounts, events, benefits to make your life outside of work better. Fun and Adventure: Live and work in a beautiful place with many outdoor activities. Diverse and Inclusive Team: Join a global team that values diversity and inclusion. As a Spa Receptionist, you will be the welcoming face of the spa, helping create a relaxing and memorable experience for every guest. From greeting clients and managing appointments to sharing product knowledge and local recommendations, you'll play an important role in ensuring the spa operates smoothly and that guests receive exceptional service from start to finish. Key Responsibilities Welcome guests and provide a warm, professional, and personalized experience Answer incoming calls and assist guests with bookings and inquiries Schedule spa appointments and communicate arrival times and cancellation policies Coordinate with Massage Therapists and Aestheticians to ensure smooth daily operations Share knowledge of spa treatments, products, local activities, and attractions Assist guests with retail purchases and provide product recommendations Process debit and credit card transactions and maintain accurate cash handling procedures Maintain a clean, organized, and welcoming spa environment Support additional operational duties as required What We're Looking For Previous reception, administration, or customer service experience Spa experience or knowledge is an asset, but not required ProServe Certification Strong communication and interpersonal skills Excellent organizational skills and attention to detail Comfortable using computers and learning new systems Flexible and adaptable working style Positive attitude and willingness to work as part of a team If you enjoy working with people, providing exceptional service, and creating memorable experiences for guests, we'd love to hear from you. We provide the best perks in town that are designed to enhance your life in Banff. A full list of benefits is here, here are a few highlights that our employees love: Affordable and clean employee housing. Annual anniversary bonus of up to $1000 Food and beverage discounts at all of our restaurants and cafes Health and wellbeing programs, including free yoga, free canoe passes, discounted ski pass, golf membership and fitness club memberships. Discounts on spa services, movie passes, and rental/retail goods. Complimentary hotel stays at any of our 15 hotels! Fun employee events and opportunities to meet people. Opportunity to invest in our Employee Share Ownership Program. BCP is dedicated to fostering a workplace where everyone can thrive. We are part of the Bow Valley Workplace Inclusion Charter. This means we want a team that is fair and welcoming for everyone. We work to remove barriers for people from equity-seeking groups. If you need help applying or need any accommodation, contact us at [email protected] or 403-760-8521. Please note: Only candidates selected for further consideration will be contacted.

What you’ll do

The Spa Receptionist serves as the welcoming face of the spa, managing guest appointments and ensuring a smooth, relaxing experience. They also coordinate with staff, handle retail transactions, and provide information on treatments and local attractions.

Requirements

Candidates should have previous experience in reception, administration, or customer service, with spa-specific knowledge considered an asset. Strong communication skills, organizational abilities, and a ProServe certification are required for this role.

Benefits

• Employee housing • Annual anniversary bonus • Food and beverage discounts • Health and wellbeing programs • Free yoga • Free canoe passes • Discounted ski pass • Golf membership • Fitness club memberships • Discounts on spa services • Movie passes • Rental and retail goods discounts • Complimentary hotel stays • Employee events • Employee share ownership program

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Product Knowledge · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Reception
• Administration
• Communication
• Interpersonal skills
• Organizational skills
• Attention to detail
• Computer literacy
• Cash handling
• Product knowledge
• Appointment scheduling
• ProServe certification
• Product Knowledge
• Cash Handling
• Workplace Inclusivity
• Organizational Skills
• Positivity
• Customer Service
• Discounts And Allowances
• Interpersonal Communications
• Operations
• Purchasing
• Yoga
• Teamwork
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Retail
• Spa Receptionist
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks