Counter Sales

Saanich, BC
On-site
Posted Aug 11, 2026
1 position

$21–$25 / hour

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Minimum education: High school
Posting language: English
Working hours: 40 hours per week

Job summary

The role involves managing counter sales, processing orders, and handling product returns while providing expert customer service. You will also be responsible for sourcing materials, maintaining the sales area, and merchandising products.

Job details

Do you enjoy building a rapport with customers and better understanding their needs? Are you sales oriented? If you’ve answered yes to these questions, then come join our team at Bartle & Gibson! We are currently in search of a career orientated person to join our Customer Service team on both the plumbing and electrical side. The position operates in a fast paced, dynamic, rewarding environment and will assume responsibility for all counter sales and product returns while providing expertise as a member of the customer service team. DUTIES AND RESPONSIBILITIES * Offering exceptional customer service at our counter and over the phone * Responding to inquiries and processing incoming calls and orders * Processing orders in the system * Sourcing materials for customers when currently not in stock * Consistent training and understanding of current products * Developing and maintaining positive customer relationships * Handling returns as required * Keeping counter and sales area clean * Merchandising and showcasing product * Other duties as required SKILLS AND COMPETENCIES * Exceptional customer service skills * Ability to develop long-term relationships and generate referrals from your customers * Excellent communication skills * Impeccable organizational skills with high attention to detail * Time management & multitasking skills to serve several customers at the same time * Strong networking skills, outgoing personality * Self-motivated; able to function effectively both independently and as a member of a team * Proven ability to learn quickly and work effectively in a fast-paced work environment EXPERIENCE AND EDUCATION * Minimum High School Diploma or equivalent required * Post-Secondary courses in Plumbing, Electrical or Heating are considered an asset * Knowledge of the Plumbing, Electrical and Heating industry or a background in plumbing products would be considered an asset WHY WORK FOR US * Company paid benefits * Employee and Family Assistance Program (EFAP) * Profit sharing * RRSP match * Paid sick days * Career growth * #GIVEBACK Program – Volunteer Day * Personal Milestone Recognition Program * Perkopolis Partnership * Safety shoe reimbursement * Employee Referral Bonus Program * Employee discounts on in store purchases OUR MISSION Supplying the right solutions at the right time with our expert customer care throughout Western Canada. OUR VISION Be the preferred wholesaler by providing superior customer experiences. FIND OUT MORE Check us out online: https://www.bartlegibson.com/ [https://www.bartlegibson.com/] Follow us on LinkedIn: https://www.linkedin.com/company/bartle-&-gibson/ [https://www.linkedin.com/company/bartle-&-gibson/] Like us on Facebook: https://www.facebook.com/bartlegibsonltd/ Follow us on Instagram: https://www.instagram.com/bartlegibsonltd/ Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson. #BG01 $21-$25 an hour

What you’ll do

Requirements

Candidates must have a high school diploma or equivalent, with post-secondary courses in plumbing, electrical, or heating considered an asset. Strong communication, organizational, and customer service skills are required to succeed in this fast-paced environment.