Housekeeper & Guest Service Agent

Job summary

The role involves performing daily housekeeping duties to ensure rooms are guest-ready and providing front-desk support including check-ins and guest inquiries. You will also be responsible for maintaining health and safety standards and resolving guest complaints professionally.

Job details

Housekeeper & Guest Service Agent Basecamp Suites, Banff About Basecamp Resorts Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Why Work for Us? * Staff accommodation is available (must have a "negative" criminal record check) * A gratuity program! * Group health benefits plan (Dental, Vision, Paramedical, and more) * Generous staff discounts at all our properties * Family and friends discount at Basecamp properties * Free access to the Everwild Nordic Spa * Discounts on food & beverage at Rhythm & Howl * Company paid staff events. * Room for advancement in our growing company * Be part of western Canada's fastest-growing hospitality brand * A hands-on people focused Basecamp culture Position Overview We require a Full Time Housekeeper/Guest Service Agent that will make sure all rooms are guest ready. There will be some duties that are required to be done daily and others that only are needed on a case-by-case situation. A strong, motivated team is already in place, and we are looking for the same drive and commitment. Salary: $19 per hour Staff accommodation: Available Key Responsibilities * Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing. * Ensure all rooms are cared for and inspected according to standards. * Protect equipment and make sure there are no inadequacies. * Notify superiors on any damages, deficits, and disturbances. * Deal with reasonable complaints/ requests with professionalism and patience. * Check stocking levels of all consumables and replace when appropriate. * Adhere strictly to rules regarding health and safety and be aware of any company-related practices. * Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attraction. * Complete the registration, check-in, and check-out procedures. * Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately. * Promptly answer the telephone-using positive, professional fluently in English. * Utilize the company computers and reservation software to input and receive information. * Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues. * File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results. * Assist our housekeeping team, fulfilling guest requests when required. * Maintain a clean “guest ready” working environment. Skills and Experience * Ability to work with little supervision and maintain a high level of performance. * Customer-oriented and friendly. * Prioritization and time management skills. * Able to work quickly without compromising quality. * Proven experience as a Housekeeper and Guest Service Agent is an asset. Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com [careers@basecampresorts.com] to discuss your needs confidentially. Full time, Monday to Sunday Full Time = 40 hours per week

What you’ll do

The role involves performing daily housekeeping duties to ensure rooms are guest-ready and providing front-desk support including check-ins and guest inquiries. You will also be responsible for maintaining health and safety standards and resolving guest complaints professionally.

Requirements

Candidates should have the ability to work with little supervision and possess strong time management and customer service skills. Previous experience in housekeeping or guest services is considered an asset.

Benefits

• Staff accommodation • Gratuity program • Group health benefits plan • Dental • Vision • Paramedical • Staff discounts • Family and friends discount • Free access to the Everwild Nordic Spa • Discounts on food & beverage • Company paid staff events

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Cleaning · Preferred
• Housekeeping · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping
• Guest service
• Cleaning
• Customer service
• Time management
• Communication
• Problem solving
• Attention to detail
• Computer literacy
• Reservation software
• Health and safety compliance
• Conflict resolution
• Patience
• Energetic
• Professionalism
• Research
• Customer Service
• Deficits
• Mopping
• Time Management
• Prioritization
• Greeting Customers
• Customer Complaint Resolution

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Housekeeping/Guest Service Representative
• Maid / Housekeeping Staff
• Domestic Housekeepers
• Maids and Housekeeping Cleaners