Customer Service Team Lead

Halifax, NS
On-site
Posted Oct 10, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: High school
Apply by: Nov 28, 2026
Posting language: English
Working hours: 40 hours per week

Job summary

The Customer Service Team Lead oversees daily operations of the Frontend Department, including supervising staff and delegating tasks. They are also responsible for resolving customer issues, maintaining visual presentation standards, and promoting company programs.

Job details

Summary: Reporting to the Operations Manager (Frontend - Receiving), the Customer Service Lead is responsible for overseeing the successful day-to-day operation of the Frontend Department (Cash, Customer Service and Greeter stations). Responsibilities: Provide supervision and leadership to the team members of the department, in partnership with the manager Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution Foster the growth and development of team members by training various standard operating procedures and processes Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager Perform administrative tasks related to their assigned department Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis Promote company programs to team members and customers Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope Assist in other areas of the store when business needs dictate Qualifications: Two or more years of supervisory experience in a sales or service environment is preferred Open availability – this position will be required to work store opening and closing shifts, as well as on weekends (between the hours of 7:00am and 9:30pm) High school diploma or equivalent is preferred Ability to evaluate customers’ needs and make recommendations based on needs Ability to provide superior customer service and exceed customer’s expectations Ability to use good judgment and logic Experience in a related field or outdoor lifestyle Knowledge of Bass Pro Shops & Cabela’s specific products is an asset Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Benefits Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Fun work environment Competitive wages Excellent benefits Unlimited career advancement opportunities Bass Pro Cares Fund Bass Pro Shops

What you’ll do

Requirements

Candidates should have at least two years of supervisory experience in a sales or service environment. Open availability for store opening, closing, and weekend shifts is required.