Dispatcher

Position: Dispatcher Location: Stoney Creek, ON Type: Full-Time, Permanent Pay: $23.00–$25.00 hourly (based on experience) At Battlefield Equipment Rentals, we don’t just rent out top-tier construction equipment, we empower our team to grow, thrive, and make a real impact in local communities every day. As part of the Toromont Industries Ltd. family, we’re proud to be Canada’s leading construction equipment rental company and you can find our equipment powering projects on jobsites across Canada! If you want a career with purpose, a team that has your back, and a company that invests in your success then apply today and join us in building tomorrow together. As a Dispatcher, you’ll be the primary communication link between branch staff, drivers and our customers, helping to keep our operations running smoothly and ensuring our clients get the equipment they need to get their jobs done. If you thrive in a coordination-focused role that demands accuracy, adaptability, and strong communication, then we want to hear from you! What You’ll Be Doing * Organize runs for drivers in an efficient manner; * Contact customers and provide updates to order deliveries; * Create transfers, pickup tickets, and contracts as necessary; * Work as a team, and provide the best possible service to our customer; * The ability to provide excellent customer and internal relations while keeping a positive attitude; * Provide excellent customer relations while keeping a positive attitude both within the branch and in face-to-face experiences with customers; * Perform assigned tasks with attention to detail and effectively organize all documentation within Systematics; * Work effectively within a team environment; * Perform other duties as assigned. Curious about this role or other opportunities at Battlefield Equipment Rentals? Explore our Inside the Crew Videos to see what it’s really like to be part of the Battlefield team. Employment [https://www.battlefieldequipment.ca/employment] What We Have to Offer * Immediate benefits; disability insurance after 3 months * Company pension * Paid sick days * Extended health, dental, and vision care * Mental healthcare coverage * Life and disability insurance * Safety shoe reimbursement and custom insoles * Travel Insurance * Employee stock purchase plan * Employee assistance program & counselling support Why You’ll Love Working Here People-first culture: We believe in supporting each other, celebrating wins, and growing together. Safety-first culture: Safety is a core value at our organization, and we ensure that our employees receive the training they need to do each job safely. Career growth: We promote from within and support your development every step of the way with training, mentorship, and opportunities to advance. Team spirit: You’ll join a tight-knit crew that works hard, has fun, and always has your back. Stability & strength: As a trusted and proud Canadian company, we offer long-term security and opportunity. Purpose-driven work: You’ll help build the communities around you! What We're Looking For * Computer Skills: Proficiency in Microsoft Office (Outlook, Word, and Excel.) Experience with Systematics would be an asset. * Dispatching Experience: Or experience in a related role like driving or delivering heavy equipment. * Construction Knowledge: Familiarity with construction equipment and building products is an asset. * Detail Oriented: High attention to detail with excellent paperwork and organizational skills. * Customer Service Oriented: Excellent communication skills with the ability to maintain positive internal and external relationships * Team Player: Ability to work effectively within a team environment. * A Self-Starter: With a keen sense of time-management and effective planning skills. * Flexibility to work after hours, varying shifts, and participate in on‑call schedules as required. Our Commitment to Inclusion Battlefield Equipment Rentals is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, Battlefield Equipment Rentals provides accessibility accommodations during the recruitment process. Should you require any accommodations, please let us know, and we will work with you to meet your needs. Artificial Intelligence (AI) Use of Artificial Intelligence - By Talent Acquisition Team & Hiring Managers At Battlefield, people are at the centre of our recruitment process. We disclose that our hiring processes use artificial intelligence (AI) tools for limited administrative purposes, such as drafting outreach messages, summarizing interview notes, or transcribing reference checks. AI is never used to make hiring decisions. All resumes and candidate information are personally reviewed by our Talent Acquisition Team, and final decisions are made by people who apply judgment, care, and expertise. Our commitment is to use technology responsibly while ensuring fairness, transparency, and respect at every stage. Use of Artificial Intelligence - By Candidates We recognize that candidates may use AI tools to support their job search, for example, to refine writing style or gather research. While this can be appropriate, the information you provide in your resume, screening questions, and interviews must always be truthful and accurately reflect your own experience, knowledge, and competencies. AI should never be used to create or exaggerate credentials. Our goal is to understand the real you – your skills, your story, and your potential – so we can make the best possible match between you and the organization we serve.

The dispatcher serves as the primary communication link between branch staff, drivers, and customers to ensure efficient equipment delivery and operations. Responsibilities include organizing driver runs, managing documentation like pickup tickets and contracts, and maintaining excellent customer relations.

Candidates should possess strong computer skills, particularly in Microsoft Office, and have experience in dispatching or a related role involving heavy equipment. A high level of attention to detail, effective time-management skills, and the ability to work in a team environment are essential.

• Immediate benefits • Disability insurance • Company pension • Paid sick days • Extended health care • Dental care • Vision care • Mental healthcare coverage • Life insurance • Safety shoe reimbursement • Travel insurance • Employee stock purchase plan • Employee assistance program

• Time managementPreferred
• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Dispatching
• Customer service
• Communication
• Time management
• Microsoft Office
• Outlook
• Word
• Excel
• Systematics
• Logistics coordination
• Attention to detail
• Teamwork
• Problem solving
• Adaptability
• Construction equipment knowledge
• Self-Starter
• Organizational Skills
• Curiosity
• Positivity
• Planning
• Research
• Artificial Intelligence
• Customer Relationship Management
• Construction
• Customer Service
• Computer Literacy
• Heavy Equipment
• Employee Assistance Programs
• Optometry
• Internal Relations
• Mentorship
• Microsoft Outlook
• Operations
• Purchasing
• Refining
• Resume Screening
• Time Management
• Writing
• Coordinating
• Transcribing
• Detail Oriented
• Honesty

• Logistics
• Construction
• Customer Service & Support
• Administrative
• Transportation
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week