Customer Communications Team Lead

BayCare is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area. Position Details: Location: St. Joseph’s Hospital – Tampa, FL Status: Full-Time Shift: Varies Days: Varies Responsibilities Responsible for the evaluation, development and implementation of Customer Communication's Specialists. Support projects, programs and activities to support the strategic plans and goals of the Customer Communications Department, in collaboration with the Supervisor, Customer Communications. Why BayCare? Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That is why you will thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve. Education Required : High School Diploma or Equivalent Preferred : Associate - Related Field Experience Required : Customer Service experience - 6 years / Contact Center or Medical Concierge - 2 years / Supervisory Role - 1 year Preferred : 1 year NICE Suite Specific Skills Must be detail oriented and flexible with changing priorities and deadlines. Demonstrated ability to work with cross functional teams. Strong organizational, writing and research skills a must. Must be proficient using Microsoft Office tools including Excel, Word, PowerPoint. Must be comfortable using different technologies/tools to provide data analysis and reporting for assigned projects. Required specific skills include: self-motivated team-player with demonstrable success in a high stress, fast paced work environment. Must be available for on-call coverage in a 24/7 environment to ensure staffing needs are consistently met. Equal Opportunity Employer Veterans/Disabled

Responsible for the evaluation, development, and implementation of Customer Communications Specialists. Supports strategic plans and projects for the Customer Communications Department in collaboration with the supervisor.

Requires a high school diploma and at least 6 years of customer service experience, including 2 years in a contact center or medical concierge role and 1 year of supervisory experience. Proficiency in Microsoft Office and the ability to handle a fast-paced, 24/7 on-call environment is essential.

• Customer servicePreferred
• Data analysisPreferred
• Microsoft ExcelPreferred
• Microsoft WordPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Supervisory Leadership
• Data Analysis
• Reporting
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Writing Skills
• Research Skills
• Cross Functional Teamwork
• NICE Suite
• Organizational Skills

• Customer Service & Support
• Management & Leadership
• Healthcare

Minimum education

High school

Minimum experience

5+ years

Apply by

Sep 24, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Associate