Medical Office Rep

Job summary

Manage front-desk operations, including patient check-in and check-out, scheduling appointments and procedures, collecting payments, and supporting revenue cycle processes. Respond to patient inquiries, maintain accurate records, use computer systems to manage schedules, and support communication between patients, providers, and care teams.

Job details

Join BayCare as a Medical Office Representative ━━━━━━━━━━━━━━━━━━━━━━ 📍 Location: ARC 3 | Tampa, FL 33614 🏥 Facility: BayCare Health System, TPA Cardiology Tampa – BMG 🕒 Shift: Days | Monday – Friday, 8:00 AM – 5:00 PM 📅 Schedule: Full-Time | Onsite 📄 Status: Non-Exempt 📆 Weekend Work: None ━━━━━━━━━━━━━━━━━━━━━━ About BayCare At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community‑based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. ━━━━━━━━━━━━━━━━━━━━━━ Role Overview As a Medical Office Representative, you will serve as the first point of contact for patients while supporting front-office operations and ensuring a positive, efficient patient experience within a cardiology practice setting. Key Responsibilities Include Managing front desk operations including check-in and check-out Scheduling appointments, procedures, and surgeries Collecting payments and supporting revenue cycle processes Handling patient inquiries and resolving issues professionally Entering patient information and maintaining accurate records Utilizing computer systems to manage schedules and workflows Supporting communication between patients, providers, and care teams Performing clerical and administrative duties as assigned ━━━━━━━━━━━━━━━━━━━━━━ Qualifications Education Required : High School Diploma or equivalent (GED) Experience Required : Six (6) months of experience in one of the following: Healthcare setting Customer service ━━━━━━━━━━━━━━━━━━━━━━ What We Offer BayCare provides a competitive total rewards package designed to support your career growth and well‑being, including: Comprehensive Medical, Dental & Vision Benefits Paid Time Off Tuition Assistance 401(k) Match plus Annual Employer Contribution Wellness programs and community perks The opportunity to be part of an amazing team and a great place to work ━━━━━━━━━━━━━━━━━━━━━━ Take the Next Step Start your healthcare career with BayCare and make a meaningful impact by delivering exceptional patient experiences within our cardiology practice. 👉 Apply today to join BayCare as a Medical Office Representative! BayCare is an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.

What you’ll do

Manage front-desk operations, including patient check-in and check-out, scheduling appointments and procedures, collecting payments, and supporting revenue cycle processes. Respond to patient inquiries, maintain accurate records, use computer systems to manage schedules, and support communication between patients, providers, and care teams.

Requirements

A high school diploma or equivalent (GED) is required. Applicants must have at least six months of experience in a healthcare setting or customer service.

Benefits

• Medical Benefits
• Dental Benefits
• Vision Benefits
• Paid Time Off
• Tuition Assistance
• 401(k) Match
• Annual Employer Contribution
• Wellness Programs
• Community Perks

Listed skills

• Front Desk Operations · Preferred
• Appointment Scheduling · Preferred
• issue resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Front Desk Operations
• Patient Check-In and Check-Out
• Appointment Scheduling
• Procedure Scheduling
• Surgery Scheduling
• Payment Collection
• Revenue Cycle Support
• Patient Inquiry Handling
• Issue Resolution
• Patient Data Entry
• Record Maintenance
• Computer Systems
• Schedule Management
• Patient Communication
• Provider Communication
• Clerical Administration

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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