Client Service Coordinator

Original job posting

The Client Service Coordinator is responsible for processing incoming orders, performing accurate data entry, and managing inbound customer service inquiries. They coordinate with internal departments and external agencies to ensure order accuracy and timely delivery of services to patients.

Job details

JOB SUMMARY The Client Service Coordinator pre-screens all incoming orders, performs data entry of various types of orders and handles inbound customer service inquiries. The Client Service Coordinator will communicate with various parties both internally and externally regarding order details and status to provide quality products and service to home and community care patients. DUTIES AND RESPONSIBILITIES · Receives various types of orders through order processing software and reviews for accuracy based on established standards. · Communicates effectively with external agencies if orders are incomplete or inaccurate. · Performs accurate computer data entry and order verification of each individual order into order entry software in accordance with Bayshore Policies and Procedures (P&P). · Coordinates with internal departments to ensure orders are in production and updates order entry software as changes are communicated based on Bayshore Policies and Procedures ensuring all priority orders are properly documented and sent to the appropriate departments in a timely manner. · Updates patient information and communicates changes to any affected internal departments and external agencies as required. · Forwards all medical orders to Clinical Pharmacist for clinical review and processing. · Prioritizes order data entry based on established procedures. · Receives and documents all inbound inquiries from patients and care team. · Effectively uses available tools and software to resolve patient specific issues or concerns within scope and escalates calls out of scope to appropriate internal team member. · Ensures compliance with federal, provincial, and local laws and regulations, Bayshore Policies and Procedures (P&P) and accrediting body standards (Ontario College of Pharmacists (OCP), Bureau Veritas (ISO) · Adheres to quality control procedures as indicated in Bayshore Policies to meet ISO standards. · Documents all individual patient-specific instructions accurately in order entry software. · Accurately maintains all legally required records as outlined by Bayshore Policy and Procedure (P&P) and accreditation standards (Ontario College of Pharmacists (OCP), Bureau Veritas (ISO)) as required. · Communicates with patients and care teams (for example: caregivers, nurses, prescribers, etc.) regarding order details and status within scope. · Maintains pharmacy records, including filing, as directed. · Works cohesively with other Bayshore team members including Customer Service Representatives, Pharmacy Assistants, Registered Pharmacy Technicians, Registered Pharmacists, Warehouse Technicians, Logistics Coordinators, Medical Device Reprocessing Technicians, Medical Device Management Coordinators, Nurse Clinical Consultants, and Contracts Coordinators. · Monitors selected measures of individual performance as it relates to departmental performance standards and reports results as requested. · Participates in Performance Improvement activities and continuous professional development as required. · Attends and participates in departmental and business meetings as scheduled. Assists in orientation and training of new employees QUALIFICATIONS · High School Diploma or General Education Degree (GED) is required. · Minimum one year experience data entry, customer service, or administrative support is required. · Some college or Certificate/ Diploma in a medical field from an accredited institution is an asset. · Experience in a medical office or equivalent work experience is an asset. Language Skills · Ability to read, analyze, interpret technical procedures and company policies. · Ability to write correspondence to internal team members and external agencies as required. · Ability to effectively present information and respond to questions from managers/ supervisors, patients/ caregivers and members of the patient care team as requested. Mathematical Skills · Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. · Ability to solve word problems and algebraic equations. Reasoning Ability · Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. · Ability to define problems, collect data, establish facts and draw valid conclusions. Interpret instructions provided in written, oral, or visual form

What you’ll do

The Client Service Coordinator is responsible for processing incoming orders, performing accurate data entry, and managing inbound customer service inquiries. They coordinate with internal departments and external agencies to ensure order accuracy and timely delivery of services to patients.

Requirements

Candidates must have a High School Diploma or GED and at least one year of experience in data entry, customer service, or administrative support. Proficiency in reading technical procedures and strong communication skills are required to interact effectively with patients and care teams.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Regulatory Compliance · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Quality Control · Preferred
• Communication · Preferred
• Data entry · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data entry
• Customer service
• Order processing
• Communication
• Administrative support
• Order verification
• Patient information management
• Problem solving
• Record maintenance
• Quality control
• Regulatory compliance
• Attention to detail
• Time management
• Interpersonal skills
• Software proficiency
• Pharmacy Records
• Technical Procedure Compliance
• Administrative Support
• Order Entry
• Medical Devices
• Arithmetic
• Management
• Customer Service
• Clinical Pharmacy
• Data Collection
• Data Entry
• Warehousing
• Mathematics
• Medical Office Procedures
• Medical Orders For Life-Sustaining Treatments
• Order Processing
• Performance Improvement
• Filing
• ISO/IEC Standards
• Quality Control

Job areas

• Administrative
• Customer Service & Support
• Healthcare
• Logistics
• Client Service Coordinator
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives